Access Connection Issue

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  • Problem
  • Updated 2 months ago
Like others on here i received a new access, plugged it in, and cannot connect.  Device has all the lights flashing, solid blue in front.  have tried cycling the power/router et, even tried through a different router.....all with no luck.  Emailed tech support over a week ago, beause i don't want to spend hours on the phone.  

Anyone solve this problem?
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Michael Weeks

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Posted 3 months ago

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David Jones

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Have you set it up in your Dashboard? https://www.myacurite.com/#/devices
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Michael Weeks

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Yes, and I get this error each time.
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David Jones

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When the Access came out I ordered one without some of the problems others have had ordering with the discount code.
I had the Hub device and it was working just fine for quite some time, reporting to my 5 in 1 display and my Wunderground PWS just as it should.
When I tried to install Access it would report to my dashboard but not my PWS. I went back and forth several times. Hub worked, Access no workie.
When the firmware upgrade notice came out, I tried it once more and it finally sent data to my PWS and dashboard. IIRC, I had to delete all devices and start from scratch.
Strangely enough, I've had more success with Acurite support on my Facebook account than on their website. Might be worth a try:
https://www.facebook.com/acurite/
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Mark Wagner

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Does it have firmware version 47? To check, log into your router and determine what IP address was assigned to the Access. Then type that IP address into the address field of your web browser. That will bring up the device page for the Access. You will see the current firmware level listed. If it is not 47 then you will need to contact AcuRite support.
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Michael Weeks

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its 46......so great....
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Ledrak

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Michael sorry if this is something you have done or checked already but when they say connected and reporting they mean the Ethernet cable between the Access unit and the router and also there needs to be a sensor powered up and working(within range or sitting next to the Access) in order for it to connect to the system. Once it sees the system it should pick up the update. Also looking at this forum it seems like the Ethernet cables are suspect, if you have a known good one try replacing it making sure its plugged all the way in and if you have another port on your router try there too.
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Mark Wagner

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If, as he has already stated, he can successfully view the product page for the Access unit using his browser as I described then their is nothing wrong with the Ethernet cable or the connection to his router.
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Michael Weeks

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ive received assistance in the past two days from an email i sent tech support.  Recommended a power cycle which would hopefully update the firmware that was apparantly pushed out on 4/9.  

no dice.  emailed tech support back.  they responded pretty quickly.  suggested hitting the reset button on the back, then doign a power cycle.  if that doesnt work they are shipping me a new unit.
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Ron Carlson

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Hello Acurite Tech Support - since your phone service is out, I have no other way to get your attention.  I am having the same issue described by Michael Weeks:  New Access, plugged it in, and cannot connect, the sensor is alive and well.  Device has all the lights flashing, solid blue in front.  have tried cycling the power/router etc, tried 2 different routers.....all with no luck.  Please tell me how to fix this.
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AcuRite Rachell, Employee

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Hello Ron,

I can see you have been in contact with the AcuRite Support Team regarding this issue. Please let us know if you have any other questions. Thank you.
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Michael Weeks

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Update.  Accurite two weeks ago had me do a reset and power cycle to hopefully get the firmware update pushed out.  after that failed, i was instructed to send the unit back so that could test it to determine what was faulty and either repair or replace.  

I expressed my discontent that i shouldnt have to wait for a new unit.  No RESPONSE.  Regardless i returned the item, received an email a few days ago that they received it, and needed 7-10 days for testing.

Again expressed my discontent on how this is being handled, in that they know what the problem is.  Again no RESPONSE.  What horrific customer service this place has, especially when this is a complete failure of their own lack of QA/QC.
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AcuRite Rachell, Employee

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Hello Michael,
We are very sorry for the inconvenience you have experienced with your AcuRite Access and the experience you have received from Support. I can see your Access has been updated and returned to you. Please let us know if you have any questions. Thank you.
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Michael Weeks

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Yep. And apparently you sent it by carrier pigeon so maybe I’ll have it in a mere 10 days. Thanks for expediting.