Access not as good as smart hub

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  • Problem
  • Updated 3 months ago
  • (Edited)
I bought the new Access and have it hooked up right next to my smart hub and the smart hub reads my further sensors better than the access. I get lost signals with the access.
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Posted 4 months ago

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Photo of Chris Damschroder

Chris Damschroder

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Me too. Signal very poor even in same location as the hub was in. 30 feet away and just one wall. Very disappointed.
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AcuRite Rachell, Employee

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Hello Gary and Chris,
Where do you have the AcuRite Access located? Is it within 3 feet of any major electronics, router and smartHUB included? If so, please move the Access away from the electronic as much as the Ethernet cable will allow you. The router/smartHUB can cause interference.  Please leave the unit in the new location for at least 48 hours. Let us know if this issue continues. Thank you.
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Steven Carmichael

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FWIW, my Access splash page rates 4 signal strength for the same 5-in-1 that smartHub rates 3.