9150TRX Acu-Link Internet Bridge not working

  • 2
  • Problem
  • Updated 5 months ago
I am seeing a lot of this issue, so here is the ME TOO!! My bridge lost connection and will no longer obtain an IP address. I have tried several paths to resolve this. I verified on the switch that I a getting connected and it is showing up as 10/half. I also verified that other devices work with this cat5 and switch configuration. I also tried connecting directly to my SonicWALL and bypassing all other connections but it doesn't connect. I have a blue steady light on both sides an one side flashes about every 30 seconds or so. I assume this is the sensor side. On the cat5 connection, I am getting the connection lights, so I know it isn't an issue there. This setup has been working fine for very long time and just quit out of the blue.
Photo of Marty Van Der Sloot

Marty Van Der Sloot

  • 1 Post
  • 0 Reply Likes
  • disapointed.

Posted 5 months ago

  • 2
Photo of Noel Wheate

Noel Wheate

  • 2 Posts
  • 0 Reply Likes
Here's the response I got. I'm a bit of a neophyte so not sure how to accomplish what she suggested. Any ideas?

You would need to access the internal page again. You would need to enter the full device ID in the mac address box. You want to use all caps and no colons. Once that is done click save. You can then click the GO button on the splash page and this will reset the smartHUB. Close out of the internal page, and go back in. The full device ID should be in there. Please let us know if there is anything further we can assist you with.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Noel,

To access the internal page of the smartHUB please use the following steps:

1.Open a web browser (Internet Explorer, Chrome, Safari, etc.).

2.Enter your router address in the URL bar. The default address for many routers is 192.168.1.1 --once you have entered this, press Enter on your keyboard. (If this is not your default address, consult your router's manual for the correct address.)

3.Most routers are different. Look for something similar to "DHCP List" or "Client List". These lists should contain the MAC addresses and assigned IP addresses to any devices connected to your router.

4.Locate the MAC address that matches your Bridge's MAC address exactly. This address will always start with 24:C8:6E

5. Next to the Bridge's MAC address, you should see the assigned IP address. Write this IP address down.

6. In your web browser's URL bar, now enter the IP address assigned to your Bridge, then press Enter on your keyboard.

 Once you click enter it should be the internal page of the smartHUB where you would see the device Id and information for the smartHUB. Here is where you would enter the device Id and follow the steps that you provided above.
(Edited)
Photo of Terrie Reuvers

Terrie Reuvers

  • 5 Posts
  • 1 Reply Like
I am having the same issue.  Mine is a new set up and everything is working fine except it is not talking with WU.  I have shared and my station shows on WU, but it states it is not reporting.

As for the fix above from Noel, I have no idea what any of that is and have no idea how to accomplish.  Any fixes in plain english?  :)
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Terrie,

We can see that you are updating on Weather Underground. We apologize for the delay in response. Please let us know if there is anything we can do for you.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Marty,

What side is the blue light flashing on? If it is on the left side it is the network status light, and this is telling you that the smartHUB is not getting an internet connection. We do not recommend that you plug the smartHUB into a switch. We have had users that have had success with using a switch, however the users that have connection issues we have plug directly into the router. Please do the following steps with the smartHUB plugged directly into the router. The lights should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right light should be solid steady. There should be an amber light in the back that is flashing where the Ethernet is plugged in. The green light should be solid. Please power down the smartHUB and router for 2 minutes. Unplug the Ethernet cord from the back of the router. After the 2 minutes power up the router. Wait for it to come back online. Once online go ahead, and plug in the Ethernet cord, and power up the smartHUB. Give it a couple of minutes and it should start transmitting online.