9150M Smart Hub won’t connect or install

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  • Updated 6 months ago
We upgraded routers and I have not been able to get my 9150M Smart Hub to reconnect. I’ve spent the past 2 days attempting hard resets, deleting my sensors and devices, changing my account, returning to the old router and attempting to reinstall, switched Ethernet cables, used a new longer cable, used the app, used MyAcuRite.com, removed all my batteries from the sensors, switched channels, turned off firewalls in router settings and I am still getting the error code “Device must be connected be connected and reporting data...”.

The green light is solid, the amber light is flashing like data is being sent/received, the two blue lights are solid with the “Network Status Light” sometimes going out and coming back on every few minutes or so. My MAC address registered correctly and appears in my router connection list and I’m at a complete loss when it come to what to try next. I miss being able to remotely check our farm temps online. It seems like this is a common issue - is there a common fix thatI’ve missed here? I don’t have another day to spend attempting “hard resets” over and over.

Thanks for any guidance.
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AJordan

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Posted 8 months ago

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AcuRite Jennifer

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Hello AJordan, 

If the network light will go on and off for 30 seconds it means that your smartHUB is not getting a network/internet connection. Do you have a different Ethernet cable you could try on the router? What is the name brand of the router you are using? Do you have the smartHUB plugged directly into the back of the router or are you using a port or switch? The lights should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right light should be solid steady. There should be an amber light in the back that is flashing where the Ethernet is plugged in. The green light should be solid. I would suggest bringing a sensor within 3 feet of the smartHUB and doing the following steps:   Please power down the smartHUB and router for 2 minutes. Unplug the Ethernet cord from the back of the router.  After the 2 minutes power up the router. Wait for it to come back online. Once online go ahead, and plug in the Ethernet cord, and power up the smartHUB.  Try to add the device to My AcuRite to see if it will start transmitting online. 
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AJordan

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I have used 3 different Ethernet cords, including one from an accessory that I know is working and a new one and the old one from the Smart hub when it was working. The name of the new router is NETGEAR and the old one is Lynksys but even uninstalling the NETGEAR and reinstalling the Lynksys router that the Smart Hub once worked with didn’t change anything. I can’t get the Smart Hub to function. The Smart Hub is directly connected to the router. I just attempted Your reset suggestion and got the same error code I’ve been getting. The green light is solid, the amber light is flashing, the blue network status light is on the left is on then flashes off the comes back on then goes off. The Blue right sensor status light is solid. “Device must be connected and reporting data to claim it....” I’m at my wits end with this Smart Hub.
(Edited)
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AJordan

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I attempted this multiple times with different sensors and no luck. I purchased the Smart Hub with the 5 in one sensor from Amazon in June of 2017.
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AcuRite Jennifer

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Hello AJordan,

When you do this what are the lights doing on the smartHUB? Please let us know what the amber and green light are doing, and what the blue lights are doing. Thank you.
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AJordan

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I think this is the third time I’ve explained what the lights are doing in this thread:
“The green light is solid, the amber light is flashing like data is being sent/received, the two blue lights are solid with the “Network Status Light” sometimes going out and coming back on every few minutes or so.”

The Smart Hub is not “sensing” or connecting to any of my sensing devices and I have multiple sensors that are working on other displays just fine which leads me to believe that there is something broken in the Smart Hub.
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AJordan

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I’ll begin the warranty submission process during business hours on Monday.
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AcuRite Jennifer

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Hello AJordan,

We apologize for the repeated questions. We typically ask these after you have completed troubleshooting steps to see if the behavior of the lights is the same.