9150 TRX connection issues

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  • Problem
  • Updated 2 months ago
Currently trying to connect internet bridge 9150 TRX but it will not connect. Keeps saying "Device must be connected and reporting data to claim it. Please make sure the device is connected to your router and the status lights are blinking." Ethernet cable is connected directly to modem. Lights on bridge flash every 30 seconds then go back to solid.
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Mike

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Posted 2 months ago

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AcuRite Rachell, Employee

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Hello Mike,
The lights on your smartHUB should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right hand light should be solid steady.  Please power cycle your smartHUB and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter. Try to add your device to My AcuRite by clicking the plus tab at the top of the page. Please let us know if you continue to have issues. Thank you!