75107TBDIA3 - Weather Station does not display Outdoor Temperature

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  • Problem
  • Updated 3 months ago
Outdoor high and Low temps show up fine - just not the current outdoor temp. It is blank. I tried resetting the channels, hard reset and still no temperature - everything else displays fine. I have been trying to call into the tech support line for the past 3 days and never get a call back.
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Robert Hansen

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Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Robert,

Please verify you are using the battery recommendations and try the troubleshooting steps listed below. If this does not correct the issue, we would recommend replacing the sensor.  For your convenience, I have provided a link below to the replacement. Please let us know if you have any questions. Thank you.


https://www.acurite.com/temperature-and-humidity-sensor-06002rm-592txr.html 
Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:

- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter

- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C

- Place batteries into the outdoor sensor first

- Place batteries into display

- Allow units to sit side by side until they connect.