5in1 offline on smart hub but not on the monitor

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  • Updated 3 months ago
My 5in1pro has been working for many months. About a month ago the 5in1 went off line on the smart hub, my other two sensors are still working. I have not moved anything. I thought it might be the batteries even though the 5in1 reports to my monitor so I changed the batteries. The 5in1 still reports to the monitor  but not to the smart hub. I did unplug the smart hub and plug it back in. No change in reception.
Any ideas how to get my 5in1 reporting to the smart hub again?
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russs

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Posted 3 months ago

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Jack Canavera

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Do you know the IP address that was assigned to your SmartHUB? If so you can put that address in the URL line of your Internet browser and verify if the 5-in-1 is talking to your SmartHUB as a first step in diagnosing what's going on.
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Bill Martin

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yes, you can also try to do a reset inside the SH from the internet browser (this is a little save/restart button:  at least in Access unit....do not recall about SH).

if that does not work after 10 minutes, you might want to do a hard power down for 10-15mins on the SH (also disconnect the Ethernet cable).  after 10-15 mins, plug back in and see if this hard reset worked.
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Dan Haubrich

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If your sensor light flashes rapidly, check and make sure that your ethernet cable is firmly seated. I also agree with Jack. Entering the IP address of the SH in the URL line will tell you if it sees the       5-in-1 station.  
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russs

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thanks for the reply's. I tried the hard power down, didn't help. The lights on the smart hub are working correctly. How can I find the IP address? All I have been able to find so far is the Device ID and that didn't get me anything when I put it in the URL line of the browser.
My two other sensors are still reporting through the smart hub and the 5in1 still sends data to my acurite monitor.
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Dan Haubrich

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Download the Fing app. It tells you all the ip addresses on your private network.
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Bill Martin

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or access you router directly (must have login and password....these probably come from ISProvider). these allow you to view all kinds of information the router assigns or uses.
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Bob Preston

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The Fing app is awesome and such a great tool. I also purchased the Fing Box. It is well worth the price in my opinion.
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Jack Canavera

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Sometimes you have to bring the sensor closer to the hub to get that Connection established. So bring it inside, remove the batteries, then put them back in and then power the hub off and then back on. Once you establish connectivity remount your 5-in-1.
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Jack Canavera

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Everything so far points to the fact that your SmartHUB is just not seeing the 5-in-1.
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russs

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Thanks for the help everyone.
 I am back online. I downloaded the fing app but could not figure how to use it.  Anyway, I brought in the 5in1, cleaned out the spiders, put in new batteries again, the old ones were fine, and restarted the smart hub again with the 5in1 near by in the same room. It took a couple of hours but they linked finally. took the 5in1 back to its mount and lost the signal again. I gave up thinking I will have to get a repeater and after awhile they linked up and I have not lost signal now for about 16 hours.
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AcuRite Rachell, Employee

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Hello Russ,
We do see your 5in1 is still updating on My AcuRite. Please let us know if you require further assistance. Thank you.