5 in 1 wind speed not updating

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  • Updated 2 months ago
I have a 5 in 1 weather station that I purchase in November of 2017. The unit reports all values except wind speed is always 0. I have attempted the reset that was mentioned in the forums with no luck. I also tried customer service. I left a callback number both times I called because of the long queue and they have not called be back either time.
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Ryan Jakubs

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  • frustrated

Posted 3 months ago

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AcuRite Jennifer

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Hello Ryan,

Are the wind cups moving freely or are they getting stuck on anything? Please bring the sensor inside and spin the wind cups with your fingers. We would recommend cleaning out the inside of the sensor. I have included the steps below. If this doesn't correct the issue please let us know.

  1. First, open your 5-in-1 sensor by removing the (4) four screws from the bottom. The screws toward the center of the sensor are for Rain Gauge calibration only. Do not adjust these screws.
  2. After your sensor has been opened, remove any insects, cobwebs, or debris. An old toothbrush can help to clean out the hard-to-reach places.
  3. To further defend against insects crawling into your sensor, you may place a moth ball in the nook, near the tipping buckets (shown in video). Adhere the moth ball to the sensor with a piece of tape.
    • Note: Insect repellant may be used for additional protection, but should not be sprayed on the internal components or into the sensor.
  4. Reassemble the 5-in-1 sensor by replacing the (4) four screws on the bottom of the sensor that were removed earlier.
  5. Clear out any false readings that were taken while you were cleaning your sensor by pressing the CLEAR TODAY button on your 5-in-1 compatible display.
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Ryan Jakubs

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The wind cups move freely there was no debris to speak off inside the unit. This is not surprising due to the unit not being very old. I put the unit back together and I still do not have wind speed.
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AcuRite Jennifer

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Hello Ryan,

Thank you for going through the troubleshooting steps. We have emailed you at the address on file. Please check your inbox.