5-in-1 Weather Station shows "red" OFFLINE status

  • 3
  • Problem
  • Updated 1 month ago
I believe there may be a "server side" issue with MyAcurite Account.  The MyAcurite shows my last update six days ago.  That's when I reloaded my computer and the PC connect software.  The PC connect software shows "Data Sending" to My Acurite Sharing and Weather Underground.  Weather Underground updates every 12 minutes just fine.  I have shutdown my PC for two minutes and brought it back up and the "Data Sending" is working, and my device has a strong signal and batteries, but the red bar is beside my device name.  Please check my account on the server side to push it through.  I tried calling support but there were 33 people ahead of me.  Thank you!
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Santa

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Posted 3 months ago

  • 3
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Santa

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This issue was resolved by Sheri at the Acurite help desk.  Thank you, Sheri!
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AcuRite Jennifer

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Hello Santa,

We are happy to hear you were able to get your issue resolved. Please let us know if there is anything further we can assist you with.
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Ray Bonneau

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Having same problem here with new Acurite access.. Was working great and signal is excellent but it is offline?
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AcuRite Rachell, Employee

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Hello Ray,
I can see you are currently updating on My AcuRite using the Access.  Please let us know if you have any other questions. Thank you.
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Slytman

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I personally found that if you go to the settings menu and remove the sensor you are using and then reinstall it, it began to work for me after 2 months of being offline. I hope this works for you all too.