5-in-1 Weather Station and the display is showing false data as online app.

  • 2
  • Problem
  • Updated 5 months ago
We just purchased a 5-in-1 Weather Station and the display is showing accurate data but our myacurite online is showing that we receive 18.00mm of rain every night at 12:05am - can someone please help us understand why?

Also the data for other data are not the same between the display and the app. not sure what is happening?

we have a 01536CAUDI 5-in-1 Weather Station
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Vanessa Midgley

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  • concerned about the purchase

Posted 6 months ago

  • 2
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AcuRite Rachell, Employee

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Hello Vanessa,
I see you are using a Mac computer. What Mac version are you using? Please uninstall the Mac PC Connect software and reinstall. If the issue continues, please factory reset your display. To factory reset, press and hold the reset button located in the battery compartment of your display for 10-12 seconds or until the display clears. Note, this will clear all historical data.  Please let us know if the issue continues. Thank you.
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Vanessa Midgley

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Hi I am using OS X Yosemite 10.10.5

I will re-install and try again .. thank you 
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Vanessa Midgley

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I have re-installed and reset and everything seems to be working well now - just lost 5 days data but that's no biggie.. :-) thank you for your help
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AcuRite Jennifer

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Hello Vanessa,

We are sorry you lost the 5 days worth of data. We are happy to hear that everything seems to be working correctly. Please let us know if there is anything we can assist you with.