5-in-1 sensor and color weather station display are not exchanging data. Display received 5 February 2018. Stoped working 20 Feb2018.

  • 2
  • Problem
  • Updated 3 months ago
I have the same problemmy 5-in-1 sensor and color weather station display are not exchanging data. I am using the correct batteries, I have preformed the recommended troubleshooting steps to connect the two units and the display works for a while . Currently it is locked up.
Photo of Martin Hunter

Martin Hunter

  • 3 Posts
  • 1 Reply Like

Posted 3 months ago

  • 2
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6179 Posts
  • 195 Reply Likes
Hello Martin,
What is the model number of your station?  We understand you have done troubleshooting previously however, we need to make sure all steps have been exhausted.  Please verify you are using the recommended batteries and try the troubleshooting steps listed below. If this does not correct the issue, the sensor would need to be replaced. When and where was this purchased?  Does the indoor information on the display continue to update? Thank you.


Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:

- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter

- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C

- Place batteries into the outdoor sensor first

- Place batteries into display

- Allow units to sit side by side until they connect.