5 in 1 model 02064CDI...must be registered and reporting data. Terrible customer service!

  • 1
  • Problem
  • Updated 2 years ago
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John Garland

  • 13 Posts
  • 2 Reply Likes

Posted 2 years ago

  • 1
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AcuRite Rachell, Employee

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Hello John,

We are very sorry if you have not had a good experience with the AcuRite Loyalty Team.  We would be happy to assist you with this. The station needs to be completely set up before you can register the unit to My AcuRite.  Please verify you downloaded the new AcuRite PC Connect software (v.2.0.3) and removed the previous software you had been using. Once this is done, PC Connect needs to be connected to add the MAC address/Device ID. Under Data Transfer you should check the box if you want automatic data transfers, then chose how often you would like them to transfer. Below you should see Weather Sharing, check the box that says Share my Weather Data, a box should appear asking for your Device ID, enter the 12 digit ID and click 'Share Now'. Under status you should see the display detected, below you should see a time stamp of the current data transfer. Below you should see My AcuRite Sharing Active. After this is set up you can click the plus button on My AcuRite and add your Display Device ID.  Please let us know if this has corrected the issue. Thank you and have a great day!
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John Garland

  • 13 Posts
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Extremely convoluted. I have finally been able to speak with one of your technicians. I was told that in order to make this work I have to have this plugged into a pc 100% of the time!!!!!! I find that to be ridiculous. We live in an Era of wireless technology. I asked why this could not be done without linking a permanent pc connection and I was told people still use dial up!!!!!! ARE YOU KIDDING ME? If this had not been a gift I would be getting a refund instead of having to buy a separate piece of equipment to plug into my WiFi modem. Another $80. Nit happy at all.

Upset in Vancouver
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AcuRite Rachell, Employee

  • 6428 Posts
  • 200 Reply Likes
Hello John,

We are very sorry for the inconvenience this may cause you.  The representative is correct, in order to view current data online you would need the display to be plugged in at all times transmitting data.  If this is not how you would like to use the system, we would recommend the smartHUB that connects directly into your router.  If you have any questions, please feel free to ask. Thank you and have a great day!