5-in-1 losing wireless signal

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  • Updated 7 days ago
  • (Edited)
As many many people reported before, I have the no-signal trouble.

I pair my both units (5-in-1 and 01536 indoor monitor) and start working like a charm for several hours, and even a whole day, but after a while the monitor completely looses the signal, even with brand new batteries and short distance between units (5-6 meters, direct sight). When this happens, if I restart both units, by removing and plugging again in the batteries, the monitor starts receiving signal very soon, but I don't think it's a good idea unmounting the sensor several times a day.

You can see in the video how close both units are and with brand new batteries they don't see each other.

Any thoughts about this.

https://streamable.com/1lcjn 

PS: Sorry for my english ;)
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Francisco Fernández

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  • disapointed

Posted 3 months ago

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Francisco Fernández

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No clues? Really!
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paul

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I am having the same issues. Acurite 01512 5n1. I have followed the above instructions and still the same results. changed batteries, changed settings from A to C then to B, temp outside is 50 degrees so no problems with cold.... Display randomly will find the signal for several hours then lose it for hours sometimes days, then  just start working again without me doing anything. I've moved the sensor closer to the display, say maybe 20 feet same thing. The sensor is up at least 15 feet from ground. I have line of site from the display to the sensor, nothing but air and a window (non Argon) between them.

I have walked the display directly under the sensor and it never connects until I remove/replace the batteries in the display. once I walk away from the sensor it loses connectivity at about 50 feet. then if I set the display in the house, after several hours it will make a connection....for a while...What to try next?


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John Z

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Paul,

Should this happen again, as a test, change the abc setting on the display, but not on the 5n1. If the display can find the 5n1 that way, it may be that the abc switch in the 5n1 has suffered some weather related tarnish, and is causing the 5n1 to jump channels. If so, a little vigorous sliding of the switch on the 5n1 may help restore correct operation.
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paul

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Thanks JZ. Being that I just set this up out of the box in Jan 2018, I'm not sure this would be the problem. But I did try what you suggested and the results were the same.

I strongly believe that I have a bad sensor. I spent all of my 'tax reform' bonus money for the year on this thing and I just want it to work.  I'm not an expert but have tried quite a few tests with this thing and I'm convinced I got a bummer sensor.

Can someone tell me how to exchange, repair or return it?

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John Z

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Paul,
Reading again all you've said, it's not clear which device, sensor or display, is misbehaving. You may have to take action with both of them, just because. Tech support should see this soon and give you a hand with next steps.
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paul

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True, I'm not 100% certain that it's the sensor but that's what my gut feeling is. I have done several tests with both devices. I await the support team's response. I just hope I don't get the same ... did you check batteries, change the channels, raise  the sensor higher.... I've done everything short of opening up the devices. 

Thanks JZ

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Ledrak

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Paul Acurite monitors this site Monday / Friday  so someone should get back to you in a day or two.
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MuskokaJohn

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Could also be something in your house on or near the same frequency. If you have an older wireless phone (not cell phone) they operated on or around 425-430 MHz. Also baby monitors. Just a shot, but worth a look.
(Edited)
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paul

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Thank goodness I haven't had a baby monitor for 20 years. Rules that out :-). I have moved the display station to different areas in the house with the same results. Right now it is sitting on a table at a window that has nothing electronic near it (within 15 feet) and has clear view of the sensor. I have no neighbors so there isn't any other interference from that. 

Yesterday, early morning it had connectivity. it was a very foggy morning where I couldn't see the sensor. Then by 10am the fog had cleared and the display had lost signal... for the better part of the day. Then about 4-5pm it was connected again. Go figure....

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Steve Woo

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I have found that you can have a good signal, but due to interference issues such as other electronics close by can be a problem. I have a wireless router that all I had to do was move the receiver about1 foot further away and it was fine. 
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AcuRite Jennifer

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Hello Paul,

If the sensor has lost connection to the display the way to reconnect it would be to remove the batteries and put them back in to re-establish the connection. It sounds like you have done this multiple times. What type of construction material is the house made of? The windows you have you state there is no Argon gas but are they Low E windows?   If you keep the sensor and display side by side inside does it maintain the connection or do they lost connection to each other after a certain amount of time?
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paul

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Breaking News!!! I began to monitor the display everyday as often as I could since my last post. for some unknown reason after 2 days of very sporadic connectivity and many entry's in the "log book" the connectivity seems to have stabilized for the last 8 days. It still drops connectivity for a 15-20 minutes but only once or twice a day.... as best I can tell. HUGE improvement! I can live with this.

Thanks everyone for your inputs.

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paul

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I'm Back.... It seems the HUGE improvement was short lived! it intermittently worked for about a month or so. Now it will only make connectivity by removing batteries in the sensor and display station, only connecting for several minutes, then nothing!
I'm pretty fed up with this thing and would like someone from support to contact me about a replacement or a refund. I have followed the "troubleshooting" guide to the letter and it simply does not work! It is not the construction material of the house, not the batteries, not the construction material of the windows, not the channel, not the distance the sensor is from the ground or distance between units and not my stupidity. Very disappointed with the product/model.
Can I please get someone from tech support to begin the process of a replacement? I don't feel there is any need to troubleshoot any further. Thank you