5 in 1 humidity error

  • 1
  • Problem
  • Updated 2 weeks ago
My 5 in 1 Pro is reporting a constant 95-99% humidity no matter what the actual humidity is outside, or when I brought it inside to compare it to my other sensors.  I have already performed a hard reset of the device.  

Any ideas on what to do next?  The unit is less than a year old.
Photo of Ian Stewart

Ian Stewart

  • 1 Post
  • 0 Reply Likes

Posted 1 month ago

  • 1
Photo of Dennis

Dennis

  • 66 Posts
  • 8 Reply Likes
Get a warranty replacement.
Photo of GmzStvz

GmzStvz

  • 6 Posts
  • 0 Reply Likes
As suggested before, get an RMA for warranty repair if your warranty period is still running.

If not, you need to replace the humidity sensor.

Good luck.
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6236 Posts
  • 198 Reply Likes
Hello Ian,

Please verify you are using the battery recommendations and try the troubleshooting steps listed below. I understand you have gone through troubleshooting steps, we just want to make sure all steps have been exhausted.  What is the exact model number listed on the bottom of the sensor? This is located near the battery compartment. Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.
(Edited)