5-in-1 Erroneous Temperature, reading -40 and stuck there. Other sensors on the 5-in-1 appear to be working.

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  • Updated 6 months ago
I noticed my 5-in-1 weather station was posting erroneous readings, 145F and -40F in the same day. The other sensors appear to be working fine. I decided to change the batteries and noticed a some corrosion on one of the batteries removed from the 5-in-1. I changed the batteries anyways and now it is stuck on -40 degrees F. I found some help topics on the matter and performed the following steps:

"Perform a hard reset: 

1.Bring both the sensor and display unit indoors side by side.
2.Remove batteries from the sensor.
3.Remove batteries from the display unit and unplug the AC adapter (if applicable).
4.Wait 2 minutes to ensure any remaining battery power is discharged from both units. 
5.Change the A-B-C Channel on both the display and sensor making sure they both match. 
6.Reinstall batteries in outdoor sensor first.
7.Reinstall batteries in display unit second.
8.Let the units sit within a couple feet of each other for 30 minutes when comparing for accuracy
* The display should receive the signal within several minutes. 
9.After a connection has been established you may place the sensor outdoors.
*If the signal connection fails after the units are separated try a new or different location for the display unit, the sensor or both."
This did not fix my issue, the unit is still reading -40 degree F. The model of my 5-in-1 is 01512 for the display and VN1TXCA1 for the outdoor unit. This is very frustrating as I've lost all of the history on the display unit. Please help!
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Troy

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Posted 9 months ago

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AcuRite Jennifer

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Hello Troy,

How long have you had the weather station for, and where was it purchased? If the hard reset steps did not correct the issue, and you have had the weather station less than 1 year we would initiate a warranty claim. If you have had it more than 1 year we would recommend replacing the outdoor sensor.



 Make sure you are following the battery guidelines below:



  • Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.
  • Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.
  • Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.
  • Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.
  • Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.
  • Mixing different battery types (brands, old/new, etc.) is not recommended
Please let us know if you would like to initiate a warranty claim on the sensor. If you need a replacement I have attached the link to the replacement below:



https://www.acurite.com/5-in-1-weather-sensor-temperature-humidity-rainfall-wind-speed-wind-directio...

https://www.acurite.com/5-in-1-pro-weather-sensor-temperature-humidity-rainfall-wind-speed-wind-dire... We recommend the dual assembly for customers who live in warmer climates.



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Troy

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I followed those above steps and I am using fresh Rayovac batteries. The unit was purchased in 2015 but I've had to initiate two warranty claims during that time. The first was 6/8/2015 and the second was 2/1/2016. Now you're saying the temperature/humidity sensor is likely bad and that I would need to buy a whole new unit? There hasn't been a year that's gone by when I didn't needed to initiate something with the 5-in-1, what makes me think the same won't happen when I purchase the replacement? What kind of guarantee does Acurite give their product, 1 year? Do you not sell the replacement temperature/humidity sensor? 
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AcuRite Rachell, Employee

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Hello Troy,

We are very sorry for the issues you have experienced. I can see the two previous issues where directly related to the fan in the sensor, this issue is unrelated. The weather station does have a one year warranty.  The model number that you have registered is 06014RM.  This model is not compatible with the replacement temperature and humidity board.  If you were to purchase a new sensor, the sensor will be compatible with the temperature and humidity board. Please let us know if you have any other questions. Thank you.
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Troy

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Got it, the 5-in1 is only good for one year. After that, if anything goes wrong buy a new one. Very disappointing and will be rethinking on going with Acurite in the future. Thank you for your time.
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AcuRite Jennifer

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Hello Troy,

We are sorry that you feel this way.  We have emailed you at the address on file for further follow up regarding this. Please check your inbox.
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DAVID

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Same problem, same experience with Acurite.  Outdoor temperature sensor registers -40 and doesn't change.   Occurred following replacement of wind sensor.  Acurite says buy a new $89 outdoor unit.   I don't think so!
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AcuRite Jennifer

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Hello David,

How long have you had your sensor for? What is the model number of the outdoor sensor? We do have the newer sensors that are compatible with the temperature and humidity board. If it is an older sensor and the troubleshooting did not correct the issue, we would recommend replacing the complete sensor. We can confirm that with the model number of the outdoor sensor. Thank you.
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