5 in 1 Display stopped working

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  • Updated 1 month ago
My 5 in 1 display stopped updating recently (no changes to temperature, humidity, rainfall, etc).  It may have happened around the time I replaced my old hub with Access.  I don't think it's a problem with the 5 in 1 because the phone app still shows current info. 

Yesterday I took the batteries out of both, checked that they're both on the same A-B-C setting, replaced the batteries in the sensor, then in the display.  Now I don't have any external readings on the display (or any history).
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Marcia Wolf Lambert

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Posted 1 month ago

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AcuRite Jennifer

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Hello Marcia,

Please make sure you have followed the hard reset steps in the order listed below. If you still see dashes on the display please let us know.

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios. Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Perform a hard reset:

1.Bring both the sensor and display unit indoors side by side.

2.Remove batteries from the sensor.

3.Remove batteries from the display unit and unplug the AC adapter (if applicable).

4.Wait 2 minutes to ensure any remaining battery power is discharged from both units.

5.Change the A-B-C Channel on both the display and sensor making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries in display unit second.

8.Let the units sit within a couple feet of each other for 30 minutes when comparing for accuracy
* The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
*If the signal connection fails after the units are separated try a new or different location for the display unit, the sensor or both.