5-in-1 Data Showing on Display, But Access Not Passing to My Acurite or Weather Underground

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  • Updated 2 months ago
I replaced my smartHUB with an Access (putting the Access in the precise same physical location, to the inch, as the smartHUB). The Access could not see my 5-in-1, so I unplugged the Access, took the batteries out of the 5-in-1, waited a minute, put the batteries back in, and then plugged the Access back in. Waited about two minutes, and I was able to see the 5-in-1 in the My AcuRite settings menu and add it as a device to the Access connection. I then went through the process of sharing the Access and adding my Weather Underground station ID and key.

45 minutes later, neither the My AcuRite dashboard nor Weather Underground are showing any data from my 5-in-1 at all. The display in my kitchen is working fine and showing live data as I write this, but the Access doesn't seem to be passing anything anywhere.

In addition to resetting it by unplugging/replugging, I've also gone to the Access's IP address and done a save-and-reset repeatedly from that interface. Same problem. I see plenty of threads about the Access not seeing the 5-in-1, but I've got that sorted out ... now what? 
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bberkowi

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Posted 3 months ago

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Bill Martin

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your save and reset is a "soft reset" . do a jard reset, remive power (AC and batteries) and Ethernet for 5 mims or longer. then reattach.
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bberkowi

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Did that too, no dice. It's now been 15 hours and there is no data flowing through my Access to either My Acurite or Weather Underground, though my 5-in-1 is passing data correctly to my display. 
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Bill Martin

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stupid questions: you did use the new MAC address for the Access unit, correct? And re added the sensors you had on the SH?
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Jon008

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So the box is checked to allow sharing, and all info for Wunder is correct? Try taking the check mark away, save, and then add it again, and save. Also fill in the circle/dot to the left of "share to Wunderground"
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bberkowi

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Yes to Bill’s question and yes to Jon’s question, have done all of the above already. (I’m relatively technical, so have done most of the tweak-y things I’ve found worked for others from reading the forums. That’s how I got the Access to even see the 5-in-1 in the first place, but from there no luck.)
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Bill Martin

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then time for Acurite Support.....
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bberkowi

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Afraid so, sadly - thanks very much for your suggestions though!
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bberkowi

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Update - after 22 hours, it's suddenly and randomly started working. Data is passing to both My AcuRite and Weather Underground, and when I go to the Access's IP address it sees my sensor, which it was not showing previously. (I was able to see the sensor as a device in the My AcuRite settings, and add it as a device to the Access connection, but the Access itself wasn't reporting the sensor as connected.)
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bberkowi

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Yes - wondering if there's a specific reason that the Access keeps losing the signal from my 5-in-1? My Access is in the exact same spot -- to the inch -- as my smartHUB was. My 5-in-1 hasn't moved at all. Yet 11 times in the last 17 days, the Access has lost the signal from the sensor (even as sensor data keeps flowing normally to the display, which is in another room). That happened only once in the four months prior with the smartHUB. 
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AcuRite Jennifer

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Hello bberkowi,

Is the Access plugged directly into the router, or are you using a port or switch? How far is the sensor from the Access? What type of construction material is the house made of? We would recommend pulling the Access out as far as you can from the router towards the direction of the sensor without disconnecting the Ethernet cable.  Let us know if you continue to experience an issue with having the disconnection of the sensor.
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bberkowi

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Jennifer - it's connected directly to the router. The sensor is less than 50 feet from the  Access, the exact same distance that I had between the sensor and the smartHUB. The house is a standard wood-frame construction, and there's a large window between the sensor and the Access. I've already moved the Access as far from the router as I can, and it's still losing connection to the sensor at a rate dozens of times higher than I experienced with the smartHUB. 
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AcuRite Rachell, Employee

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 Hello bberkowi,
I do not see any disconnections within the last 5 days. Have you moved anything or made any adjustments? Thank you.
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bberkowi

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No changes whatsoever.