5 and 1 offline

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  • Updated 2 weeks ago
  • (Edited)
MyAcuRite indicates the sensor is offline while battery strength and signal show to be good. I am not using a smart hub and my computer does not go to sleep. What is the problem?
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justin

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Posted 4 weeks ago

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AcuRite Rachell, Employee

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Hello Justin,
I can see you are using a PC Connect display.  Please verify the display is on Mode 3. Verify you downloaded the new AcuRite PC Connect software (v.2.0.3 Windows or 1.0.46 Mac) and removed the previous software you had been using. Once this is done, PC Connect needs to be connected to add the MAC address/Device ID. Under Data Transfer you should check the box if you want automatic data transfers, then chose how often you would like them to transfer. Below you should see Weather Sharing, check the box that says Share my Weather Data, a box should appear asking for your Device ID, enter the 12 digit ID and click 'Share Now'. Under status you should see the display detected, below you should see a time stamp of the current data transfer. Below you should see My AcuRite Sharing Active. Please let us know if you continue to have this issue. Thank you.