5-1 weather station 02064c

  • 1
  • Problem
  • Updated 2 years ago
My new station works very well and transmitting datas on my display unit. But, on my Acurite pc-connect window, there is no links ACURITE STREAMING and WU STREAMING. Under weather sharing , I put my 12-digit Device ID (mac address) and my WU station ID and the password. My status show me Indoor display : detected - My acurite sharing :  data sending - Weather underground sharing : data sending.
But, on MY ACCURITE account and Weather Underground there are no datas on line. What can I do ? I appreciate your help. Thank you
                                                                                                              
Photo of Normand Bégin

Normand Bégin

  • 3 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6411 Posts
  • 200 Reply Likes
Hello Normand,

When we log into your account we see that the display is connected to My AcuRite but is not showing data.  This is something we are currently investigating.  For Weather Underground we can see you have the station ID entered into My AcuRite.  When using PC Connect this data can only be entered in the PC Connect software.  Please verify you are using the newest version of PC Connect v 2.0.3.  Let us know if this issue continues.  Thank you and have a great day! 
Photo of Normand Bégin

Normand Bégin

  • 3 Posts
  • 0 Reply Likes
At this time, no datas displayed on my acurite accound. Everything seems correctly installed. Is it better if I buy a smarthub with the display unit or no ?  Thanks for everything. Norm
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Normand,

It is personal preference on if you want to use PC Connect or the smartHUB. The benefit of the smartHUB is that you don't have to keep the display plugged into the computer 24/7. You can also transmit up to 10 compatible sensors on the smartHUB. With PC Connect you are only able to transmit the 5n1 sensor.  We currently show your information is offline. Please make sure you have your display in USB mode 3(depending on the model number of the display you may not have a USB mode). On the PC Connect software under status it should say the display console is detected. Below that last data received should be a current date and time stamp. Below that My AcuRite Sharing should say Data Sending. If it does not please go to Weather Sharing, and make sure you have the box checked that says share my weather data. You will enter your Device ID/ Mac address. Below that you will click share now. Under status you will then see My AcuRite Sharing: Data sending. You will then go to My AcuRite.com, and log into your account. You should then see your information transmitting online! Thank you. Have a good day!