2 Years Of Lost Data = Yesterday's new Hi/Low

  • 1
  • Problem
  • Updated 6 months ago
  • (Edited)
Why can't the owners of our devices at least be able to upload the
max/min historical data their individual units recorded? Of course I didn't know the data would be lost during a battery change, and there it went, 2 years in a blink and 60 days later still in learning mode.  There is nothing like losing ALL of your information, from years of wildly varying Chicago temperatures. Now, when I take a leak, I get to see the new highs and lows, along with the new wind speeds, literally register yesterday's information.  I have all of my 6 computers, in three states backed up multiple times, on the Mozy cloud. My smartphone information, both Verizon and Samsung, have their back up systems as well. If I lose the devices, or change systems, or just want to access something I accidentally erased, it's a click away. You know technology today. I find this to be a real detriment and detractor from the software's capability, and ultimately the company lagging in a necessary fix. How many posts, or customer service calls does Acurite receive regarding this? Probably hundreds, with every customer thinking along the same train of thought. Please fix this. 
Photo of Kumba

Kumba

  • 5 Posts
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  • frustrated and perplexed

Posted 10 months ago

  • 1
Photo of David P Naylor Sr

David P Naylor Sr

  • 47 Posts
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I hear ya there. I guess they don’t care. I like the unit , but wind speed is another issue. They won’t stand behind
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AcuRite Tori

  • 1368 Posts
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Hello Kumba,

We do appreciate your feedback. What is your model number?
Photo of Dale Jones

Dale Jones

  • 2 Posts
  • 4 Reply Likes
Hello,
I just put in the new hub (Acurite Access)
that is replacing the smartHUB. I lost all my data. Can you tell me where it gets stored?
(Edited)