2 fan housings received - but same as the one I have, still need the new fan / motor assembly

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  • Updated 3 years ago
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Hello, 


I am having upper end temp reading errors (remote head) – like any others. I am waiting for the new fan / motor which I am told will be in the week of 9/28 - and hopefully ship that week. I am told the new motor will run faster and pull more air past the remote temp sensor hopefully lowering the temp readings of the remote head by some 10 degrees.

Today (Saturday 9/26) I received 2 of the 12123-5N1CBSA model number with the SAME QC code I have already in the unit I purchased, QC2915. I do not believe these are the new motors, and are identical to the unit I currently have.

I thank you for your efforts, but I will still need the new motor / Fan assembly which I hope come in the week of 9/28.

 

Thanks

Scott Covey

 

The notes you have are under the email, filter4991@comcast.net (I believe). Not my Gmail account.

Earlier today I tried covering the remote head (shading it) with a shoe box sitting over it. The head was still in the sun, but no direct sun light hitting the head. The temp read +10 degrees higher than my base unit, sitting outside, under my porch, in the shade. I was hoping if I could find a way to shade the head, the temps would mirror the base unit (02064C). this did not happen.  

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Scott Covey

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Posted 3 years ago

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AcuRite Charlotte

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Hi Scott,

I am sorry to hear that you are still having some troubles. The assemblies that were sent to you are the upgraded assembly. We do see that you had emailed us regarding this, and we will be responding to this shortly. Please check your inbox.

Thanks!
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Scott Covey

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The date code 2915 is placed on all fan assemblies? Perhaps so (?), but I would think any upgraded assembly would have a different date code on it? At any rate, it's exact the same as I have now. Hope this helps.
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AcuRite Charlotte

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Hi Scott,

We have been in contact via email. We will continue to be in contact with you there.

Thanks!