13041 Indoor/Outdoor Alarm Clock showing inaccurate indoor temperature

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  • Updated 4 months ago
I just bought the 13041 indoor/outdoor alarm clock from Costco here in the US.  It's a beautiful display and I absolutely love it except that the indoor temperature is showing 122 degrees.  It's only about 70 degrees inside my house.  Sometimes it will fluctuate down to 118 degrees but never lower.  Everything else works perfectly - outdoor temp, weather, moon, humidity, time, etc.  I've tried unplugging and waiting a few minutes and plugging it back in.  I've tried it with and without the backup batteries.  I tried changing the setting to Celsius and back to Farenheit.  Is there anything else I can do to fix it or should I return it and try to buy another one?
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Brian

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Posted 4 months ago

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AcuRite Rachell, Employee

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Hello Brian,
Please verify you are using the battery recommendations listed below. If you are, please remove all power from your clock for 2 full minutes and reapply. If the unit continues to read indoor temperature inaccurately, we will need to start the warranty process. Thank you.
Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.
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Brian

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Hi Rachell,

I appreciate your response but I had already tried all that to no avail.  I was hoping there might be a different solution.  However since my post I have been in touch with customer support and have started the warranty process.  Thank you for your time!

Brian