13021 Problem

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  • Problem
  • Updated 7 months ago
Atomic clock never syncs up.  I have followed the instructions in the manual, searched the website, and tried following the recommendations on the NIST website.  I have tried leaving the clock outside at night where it has an obstructed view of the sky.  It has never synced up.
I received the clock as a late 2016 Christmas present.  The atomic clock function was the primary reason this model was purchased.
We have other products with "atomic clocks", so we are familiar with how it works.
We are currently looking for the purchase information so that it may be accurately registered.
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Sibadee14

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Posted 10 months ago

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AcuRite Rachell, Employee

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Hello Sibadee,

Please verify you are following the recommendations listed below. If the issue continues, please provide us with your location as this can affect the atomic signal. Thank you.  
  • For the best possible atomic signal reception, position atomic products with the back side facing Colorado. Placing the unit near a window with the curtains or blinds open may improve reception. 
  • The best reception is typically at night just before/after sunrise and sunset. 
  • The atomic signal can be impacted by weather conditions, electrical interference and solar conditions. 
  • Make sure the product is at least 3 feet (.9 m) away from electronics that may interfere with the wireless communication (such as TVs, microwaves, fluorescent lights, computers, laptops, refrigerators, cordless phones, USB-powered devices like webcams & keyboards, etc). 
  • Although atomic clocks can work in most locations, the number of times they synchronize with the atomic signal depends on suitable clock placement. The atomic signal may not be received daily; this is dependent on other radio or solar interference. 
  • Automatic daylight saving time updates can be delayed from poor signal reception. It may take up to 48 hours for an atomic clock to update.
  • A unit may experience difficulties receiving the signal inside of a metal, brick or stone building. Reception cannot be guaranteed in these structures. To improve reception, relocate the unit to a windowsill facing Colorado. 
  • Certain geographic locations may experience difficulties receiving the signal. Ex: In a low valley, mountain range or a heavily wooded area. These areas may receive very infrequent signals or not at all. 
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Sibadee14

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Thank you for the reply.
I still am unsuccessful with with getting my clock to sync up with the atomic clock signal.
As I stated in my first post, I have other atomic clock devices which sync up with no problem.
I live in Stanfordville, NY.
Thank you again.
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AcuRite Jennifer

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Hello Sibadee14, 

We are sorry to hear you are having an issue to get it to sync. Did you attempt to take the back of the clock and put it in a window for a couple of days? It can sometimes take up to 48 hours to receive the atomic signal. Is the RCC switch on in the battery compartment of the clock?  Do you see the RCC on the front of the display of the clock? 
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Sibadee14

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I have put it outside with an unobstructed view to the west.
The RCC switch is the ON position.
RCC will be displayed when the switch is put to the ON position, but it will eventually turn off.
Thank you again for your reply.
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AcuRite Jennifer

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Hello Sibadee14,

We have emailed you at the address on file. Please check your inbox.