09150RM gateway bridge not obtaining a network IP even when router is forcing

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  • Updated 2 years ago
followed the directions about 4 times to get my gateway bridge online. I have a cable modem router to a Belkin model E4G0810 8-port Gigabit network switch. It states that it is backwards compatible with 10/100 network equipment. After the bridge did not connect the 4th time, I looked at the trusted IP list on my router and noticed that the bridge was not getting an IP assigned by the router. It was getting a default private IP of 169.256.1.1. I then took the MAC and assigned a reserved IP to the gateway bridge. Pressed the register button for 10+ sec as someone in another post said to do to reset the bridge. Powered it down, then powered it up, waited for the lights to blink, then checked the IP list on my router again. Still not getting assigned an IP for my network. I happened to have an old Linksys model EG005W 5-port Gigabit switch (again backwards compatible to 10/100) I plugged this into the port I had the bridge in, then plugged the bridge into the Linksys switch. The bridge received the IP that I had reserved for it. I then put it back on the Belkin switch and it reverted back to the 169 IP. So I have left the Lynksys in line with the bridge. Accurite needs to change the network card that they are using. It would cause a lot less trouble for those that are not network savvy for a device that is supposed to be plug and play.
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Nanorock4

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Posted 3 years ago

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AcuRite Kevin

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Hi Nanorock4,

The Bridge needs a Dynamic IP to operate; have you tried connecting the Bridge directly to the router, and not through a switch?  Some users have difficulty connecting through a switch.  Please try direct to the router allowing dynamic IP addressing to see if the Bridge will connect.  If you continue to have difficulty, please contact our Customer Support Center at 844-228-5465.  Have a great day!
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Keith

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I'm having similar issue where the Bridge only works if I connect it directly to my primary router but will not receive an IP address through a switch or after a WAP router.  Everything I have purchased works perfectly fine on my lan except the Aculink Bridge which must be connected directly to the primary router.  For me, it's not realistic to homerun a dedicated Lan cable from my primary router just to support this bridge. Can tech support please provide some details why the Aculink bridge is not able to connect though a simple switch and if there is a workaround besides connecting to the primary router? 
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AcuRite Crystal

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Hi Keith,

Please check your router settings to make sure that your DHCP is enabled and that you are not assigning a static IP address to the bridge. 
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Nanorock4

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I appreciate the feedback from AcuRite but you fail to read the issue. The bridge might not have an issue when connected directly to my cable router but I do not have a spare port at that location. I have a spare port off a switch in my basement.

My network topology is that my internet comes in on coax from my cable company to a netgear N450 CG3000Dv2 router with wireless access built in. It only has 4 lan ports (3 are used for apple TV, PS3, and Xbox 360) the third one runs to a Belkin model E4G0810 8-port Gigabit network switch. From there I have a second wireless access point to cover the other half of my house and network drops to 4 bedrooms for blue ray players (hard wired to eliminate the wifi speed limit of 54 mb/s that 802.11a/g products have for smoother streaming of HD video) So topology wise, plugging my bridge into the Belkin switch should be the same as plugging directly into the router. It has the same downward scaling  of the 1000/100/10 lan ports and no other device on the network has issues. When I plug the bridge into the Belkin switch, it does not get an IP from the gateway DHCP, it defaults to the private IP of 169.256.1.1 (which I could see from my router dashboard, matching up the MAC address with the IP). When I add in my old Linksys model EG005W 5-port Gigabit switch out of the same port I had the bridge in, and plug the bridge into it, the bridge receives the IP from my DHCP gateway router. The issue is with the AcuRite bridge, not my network. I am Network + and A+ certified, a Bachelors in IT and 20+ years in the field in building automation integration, programming and engineering. The network card that is being used in the Bridge has an issue with certain equipment that it attaches to. My thread alone proves that I am not alone. This issue is very frustrating because you could reset your bridge 6 ways to Sunday thinking the bridge is not working even though the blue flashy lights behave normally, it never connects to your network and can't connect to the Acurite servers for registration. Your product is causing more issues for the average Joe consumer that will not go to the extremes that i did to make it work. They want plug and play, and that is what I had expected as well.

Please carefully read my response as I am sure only a handful of tech calls are coming in for this as I am sure Joe consumer just returns the bridge and gets something else.

My weather station consists of the 09150RM bridge, the pro 5 in one weather sensor, the 06037M color display, and two remote temperature/humidity sensors. Other then the issue with the bridge, everything else seams to be working, Wish list, atomic clock setting, moon phase display, and tidal clock, (I live near the Atlantic ocean).
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AcuRite Crystal

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Hi Nanorock4,

To test the bridge, please unplug one of the devices that is in your main router and hook the bridge up to it.  If the bridge is then assigned an ip address and makes that connection then the connection problem is going to be the switch, if it doesn't work through your main router as well, please let us know so that we can get this resolved for you.
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Johnny Mac

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I agree with Nanorock4.  I have had days of frustration trying to get the bridge to connect through my modem/router.  Went through all the troubleshooting you can dream up.  Finally tried connecting it through my switch I had in another part of the house and bingo!  Never in a million years would I have thought a switch would make any difference, especially when I was told to connect it DIRECTLY to the modem.  Obviously the programming in the bridge has some issues, in my opinion.  Please pass this information on to you Tech department, so future users don't have to waste time and money.
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AcuRite Crystal

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Hi Johnny,

Thank you for the information, we do recommend plugging the bridge directly into a router.  Depending on the way a persons network is setup, that can change.  If you do have any questions on set up, we recommend calling us at 877-221-1252.
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Todd Scot

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How do I select an wifi network and tell it the password?
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George D. Nincehelser

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It doesn't use the wifi network.  The bridge must be plugged into a wired ethernet port.

A wired ethenet port on a wireless router will work just fine.  Most wireless routers provide at least a few wired ports.
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wei yi tan

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Hi Nanorock4,

I seem to be experiencing a similar yet different problem with my Acurite Internet Bridge 09150TRX.

Hope to be able to seek your expert advice on this as I am not getting any help from the Acurite staff in resolving my problem.

I have a TP-Link Router Model No Archer C2 AC750 Wireless Dual Band Gigabit Router (http://www.tp-link.com/en/products/details/cat-9_Archer-C2.html) which the bridge is connected to.

Somehow the bridge does not detect the sensors which I have placed just next to the bridge.

However when I connect the bridge to another router TP-Link Router Model No. TL-MR3220 3G/4G Wireless N Router (http://www.tp-link.com/en/products/details/cat-4691_TL-MR3220.html), the bridge detects the sensors and works just fine.


Wanted to check with you if you know whether buying the TP-LINK - TL-SF1005D, 5-Port 10/100Mbps Desktop Switch ( http://www.lazada.sg/tp-link-tl-sf1005d-5-port-10100mbps-desktop-switch-3000168.html) and connecting it to the Gigabit Router will resolve the problem.

I dont want to spend money buying the desktop switch and find out that it does not resolve the problem. 

Hope you are able to give some advice on this.

Thanks.

Wei Yi
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AcuRite Crystal

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Hi Wei Yi,

Please check to see if you can see your mac address on the LAN and verify that the bridge is assigning an IP address.  Most likely, the router is not assigning an IP address to the bridge.  If this particular router is acting as a switch, you may need to keep the bridge plugged into the main router. 
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Johnny Mac

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My modem/router was assigning an IP address and showing the full MAC address, but would still not connect through.  Had to connect it through a switch first and it connected right away.

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Nanorock4

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Hi Wei Yi, unfortunately I do not have experience with TP switch do be able to help you. I just happened to have the Linksys switch around from my last network upgrade to be able to try it out.
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Nanorock4

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Dear Acurite employees
As you can see my issue is not an isolated incident based on my particular hardware. The only common denominator is you network card in your gateway. Someone at your company needs to look into this issue and either you have a software problem with your OS on the bridge or the NIC you have built into your gateway needs a new vendor source.

I am not posting to cause trouble only to help others get their gateway up and running and to provide you information to help you make a better product.
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AcuRite Crystal

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Hi Nanorock4,

The bridge is designed to be plugged into the main router in order to operate properly at this time.  We do appreciate your feedback and will be sure to pass this information along to our developers for possible future products.
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George D. Nincehelser

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FYI, there is no discrete network card in the bridge.  Ethernet  is embedded in the microcontroller.  It's garden-variety and stable and I very much doubt there is any problem there.

From your description, I suspect the problem is in your Belkin Gigabit switch, as your Linksys Gigabit switch seems to be linking up fine.  Some switch vendors still have problems negotiating transmission speed and duplex with slower devices.  You might check with them about a firmware upgrade.  Otherwise, try setting the switch port to 10Mbps, half-duplex and see if that helps.

This issue can also occur on the gigabit ports on some routers.  Again, a firmware update to the router often fixes such problems.  Sometimes running through an intervening switch can mask the issue as someone mentioned above.  The problem is not within the bridge, but with  gigabit ports not auto-negotiating down properly to 10mbps half-duplex.
(Edited)
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kroselle25

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Folks, I just installed my 5in1 sensor, my display and my Internet Bridge. My router (from Verizon FiOS) is not recognizing the bridge at all. I see no activity on the LEDs by the ethernet connector, and the bridge seems to go from active to reboot continuously. On the router admin I see no connection to the bridge, and no IP address assigned. Something fundamental is wrong with my bridge, as I have tried all debugging including long Register button pushes, 5 minute power removals, and many many attempts at registering the MAC on the My Backyard app...but I believe the problem is not MAC recognition in the My Backyard but rather an issue between the bridge and FiOS router. DMCP is on and everything else I have attached to the ethernet ports on this router has worked fine immediately. Please advise.
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George D. Nincehelser

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The bridge rebooting is normal.  It does that when it can't establish a connection.

Do you see any lights at all on the LEDs by the bridge's ethernet connector?

You might inspect the pins inside the ethernet connector to make sure they aren't crossed or touching. If they are, sometimes you can pop them back into place with a toothpick.
(Edited)
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kroselle25

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You got me on the right path there. No LED activity on Bridge either. I have other Ethernet cables here and tried one. It fired up right away. I was shipped a defective cable. I am now able to get my bridge registered. Thanks George for pointing me in the right direction!
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AcuRite Jennifer

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Hi Kroselle,

We are happy to hear that George was able to get this resolved for you. Please let us know if there is anything we can assist you with. Thank you. Have a good day!
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Monte Koch

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Thank you, kroselle25!  I was having the same issues when I came across this post.  I changed out the cable that shipped in the bundle with a factory cable and immediately got the bridge on the network.  Such a small, yet critical piece.
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AcuRite Rachell, Employee

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Hello Monte,

We are happy to hear you are up and running.  Please let us know if you have any other questions.  Happy New Year!