09150M smarthub died

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  • Problem
  • Updated 2 months ago
I have a 09150M smart hub that won't show power/connectivity LEDs. I tested 5v from the AC adapter, checked the connectors, still no life. Held the reset button down, no flicker of hope. Any advice?
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worzie

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Posted 3 months ago

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AcuRite Rachell, Employee

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Hello worzie,

Are you not showing any lights on the smartHUB? There should be an amber and a green light on the back of the HUB near the plugs. When you test the adapter do you see voltage there?  When was your smartHUB purchased? Thank you.
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worzie

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No lights whatsoever.  I used two different multi-meters to test the voltage out of the AC adapter.  Both show the proper 5 volts.

This was shipped November 7th, 2016.  It's been online since November 19th, 2016.
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AcuRite Jennifer, Employee

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Hello Worzie,

Where was the smartHUB purchased?  We show the last update was on the 2nd of December. Was there a storm or anything that came through and knocked it offline at that time?
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worzie

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It was direct from Amazon.  No recent storms.
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AcuRite Rachell, Employee

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Hello Worzie,

Where is the HUB placed? Is the HUB connected directly into your router or are you using a switch of any kind? The HUB needs a direct connection to your router.  Do you have the HUB placed next to your router? If so, pull the HUB away from the router as much as the Ethernet cable will allow you and in the direction of the sensor if possible. Please leave the HUB in the new location for at least two days. The reason I am asking this is because it is odd the smartHUB updated on 12/2 if you do not have any lights at all. If this does not correct the issue, we will start a warranty claim.  Thank you.
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worzie

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It is connected directly to a wifi router. It is about 15' away from the router. However I'm not sure how this is related to the issue of it not booting / powering up. It normally did have blue lights until I got the alert by email that it was no longer reporting. This has been and continues to be connected and with power within 50' of the weather station. All other wired/wireless devices connected to this router are working fine as well. Tested other ports as well. Thanks for all the suggestions.
(Edited)
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AcuRite Rachell, Employee

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Hello worzie,

We have emailed you at the email address on file. Please check your inbox.
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worzie

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Rachelle, I haven't seen any new email. Yes I am watching the spam folder too. Double checked my email address to be sure it was correct. I did have to correct my physical address.
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AcuRite Rachell, Employee

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Hello worzie,

I resent the email for you. I had emailed to the wrong email address. I apologize for the inconvenience.