09150M doesn't work

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  • Updated 7 months ago
puchased 9/16/17, worked until about mid-october.  Both lights come on faintly, device never communicates to myacurite.  Tried troubleshooting steps here and in manual.  Plugged device directly into router and don't get a link light with supplied cable or any other.
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nick wells

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Posted 7 months ago

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AcuRite Rachell, Employee

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Hello nick wells,

Please power cycle your smartHUB and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter.  After this is done, what are the lights on your smartHUB doing?  Where was your HUB purchased? Thank you.
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nick wells

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I've had this unplugged since about the beginning of december.  When I first apply power, both lights come on solid, then they dim significantly to the point you almost can't see them.  It was purchased on amazon.
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AcuRite Jennifer

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Hello Nick,

What are the blue lights doing on the smartHUB? What are the amber and green lights doing on the smartHUB? Do you have it plugged directly into the router or are you using a port or switch? What is the model number of your smartHUB?