06042m display not connecting with sensors

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  • Updated 5 months ago
06042m not connecting with sensors.  ive tried all the suggested hard reset, changing the batteries, etc with no luck.  i see that others have had the same problem and was wondering what the resolution was.
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stuart

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Posted 5 months ago

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Ledrak

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Stuart this may sound like a dumb question but do you have all three units set to the same ABC channel ? Also the start up order seems to make a difference in a lot of these units, power up the sensors first and then the display. Lastly they recommend having the units close to each other while pairing and then move them to where you want.
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stuart

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I have checked and all the units are on the same channel. I have had no luck reconnecting the display with the sensors. I followed the startup instructions exactly by powering the sensors first and than the display with no luck.
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Gary Barth

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This is the 2nd time this has happened. Display says sensor connection is lost, but on both Myacurite.com and Weather Underground, the sensor is working fine and no dropped connection. I have reset the display again, and I'll wait a few hours to see what happens. But it's single digits outside and my sensor is on a 12' like which doesn't just come down for maintenance. I do have the battery pack, but fresh batteries were installed just weeks ago. Why is the sensor working, but not the display?
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AcuRite Jennifer

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Hello Garth,

What is the model number of your weather station? The connection between the display and sensor is a different connection than on My AcuRite and Weather Underground.  You should always have 4 bars on the display. If you are getting anything less you are losing data packets. How many bars is the display showing?
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Gary Barth

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How is the signal different? Both are wireless. And both are equidistant from the sensor. If the sensor is transmitting the same data to the display and the SmartHub, why isn't the display working while the SmartHub continues to receive the data?

I have changed the batteries in both units. After the last change, I got no bars, and just left it alone. A few hours later, it was working. Now, no bars again. It HAS been cold here, and snowing. But I am using the suggested lithium batteries in the sensor, and as I have stated, it continues to transmit data to the SmartHub.
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AcuRite Rachell, Employee

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Hello Gary,
We apologize for the delay in response.  What is the model number of your display unit? The sensor and the display have a connection and the sensor and smartHUB have a connection. It is separate. Where is the display placed? Is it near any major electronics? Where do you have the sensor mounted?  We would recommend the following troubleshooting steps. I understand you have done troubleshooting already however, we need to ensure all troubleshooting has been exhausted.  When and where was this purchased?  Thank you.


Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:

- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter

- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C

- Place batteries into the outdoor sensor first

- Place batteries into display

- Allow units to sit side by side until they connect.

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AcuRite Jennifer

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Hello Stuart,

you are not receiving a signal from the sensor or rain collector, or the temperature is flashing, showing dashes, or stuck, the unit may be experiencing wireless interference. 

Perform a hard reset:

1. Bring both the affected sensor or rain collector and display indoors and position them side by side.
2. Remove all batteries from the sensor or rain collector.
3. Remove all power from the display.
4. Wait 1 minute to ensure that any remaining power has discharged from both units.
5. Inside each battery compartment you'll find an A-B-C switch, be sure these match each other.  Both the sensor and the rain collector must be on the same channel as the display.
6. Reinstall batteries in the outdoor sensor or rain collector first.
7. Power up the display last.
8. Let units sit within a couple feet of each other for a few minutes to ensure a wireless signal is received.
  *The display should receive the signal within several minutes.
9. After a connection has been established you may place the sensor or collector outdoors.
  *If the signal connection fails after the units are separated try a new location for the display unit, the sensor or both.
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stuart

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Thank you for your response. I did follow these instructions exactly multiple times in multiple locations with no connection between the display and rain gauge or sensor
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AcuRite Jennifer

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Hello Stuart,

We have emailed you at the address on file. Please check your inbox.