06027 - Not autodim

  • 2
  • Problem
  • Updated 8 months ago
Is there a secret to get the unit to dim?  The setup is set to auto-dim but no difference between night & day.
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GMurr

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Posted 2 years ago

  • 2
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AcuRite Jennifer

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Hello GMurr,

When you have the weather station set to auto dim it will be at 100% brightness from 7:30am -7:00pm and then from 7:01 to 7:29am it will be at 30% brightness. If you have it on auto dim it should follow those guidelines for this time of year. If it is not we would recommend resetting the display by removing any batteries, and unplugging the adapter for about 5 minutes. If this doesn't resolve the problem, please let us know. Thank you. Enjoy your day!
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GMurr

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I have tried the recommended resetting but the condition is unchanged.  What are my options?
Thanks
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James Ollick

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I have the same issue and button presses take forever to respond to.
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Darren

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Yes just received mine from Christmas and the auto dim feature has yet to work. Stays 100% even after setting for DST and setting the AUTODIM to YES from the settings. Extremely bright at night and just resorted to placing a cloth over the display. I've followed Jennifer's troubleshoot but still super bright.
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AcuRite Rachell, Employee

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Hello All,

Please reset the display unit. To reset you will need to unplug the display for about 2 minutes to power down then plug it back in to restart. Once you have the unit set up, please follow Jennifer's steps above. If this does not correct the issue, we will move on with the warranty for these units.  Thank you and have a great day!

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GMurr

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Rachell - I have "reset" the device several times with the same results - not dimming.  What is involved with the warranty on this?
G Murr
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AcuRite Jennifer

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Hello GMurr,

We have emailed you at the address on file regarding the warranty claim. We have you send the display in for testing. Depending upon our findings we will either repair or replace the display. This process can take 1-3 weeks. Thank you.
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GMurr

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An added problem is that the " * " button does nothing - cannot get the setup to work.
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AcuRite Jennifer

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Hello GMurr,

We have added this to your RMA case. Thank you for the information.
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DaveK

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I also have the problem that the display will not dim on my 06027  I have (more than once) followed the recommendations for resetting the device and there has been no change

Please advise how to get a replacement which works as stated in the user manual
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AcuRite Jennifer

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Hello DaveK,

We have emailed you at the address on file. Please check your inbox.
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Eric Hart

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I have the same problem - it is very bright all the time and it has been unplugged for more than 5 minutes several times and it never goes dim when its supposed to (the hours for this time of year).  Please send me information regarding a warranty claim.  Thanks 
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AcuRite Rachell, Employee

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Hello Eric,

We have emailed you at the email address on file. Please check your inbox. Thank you.
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TK

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Pardon me? Send it in, and we will evaluate it? I'll just send it back to Amazon for a refund..


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AcuRite Rachell, Employee

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Hello TK,

Did you contact us regarding your product? We were not able to locate a log under your email.  Our warranty policy will require certain products to come back for testing. I apologize for any inconvenience this may cause you. For your convenience, I have provided a link below to our warranty policy.  Please let us know if you have any questions. Thank you.

https://www.acurite.com/warranty-return-policies 

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TK

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Our warranty policy will require certain products to come back for testing. I will not purchase products that require the product to be returned for testing. I have not seen this approach for years.
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AcuRite Jennifer

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Hello TK,

I am sorry that you feel this way. We will get the product in for testing. Once we determine what the issue is we will either repair it if we are able to do so, or replace it if we are not able to repair it. We will get you back a working display. The process does take 1-3 weeks from start to finish. That is for you to send it in, us to test it, and then get it back to you.  When you contacted us did you provide your email address? We are not able to locate a case under your email address.