02064CDI 5-in-1

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  • Question
  • Updated 1 year ago
My 02064CDI 5-in-1 stops reporting temporarily. Any suggestions? Thanks.
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Michael Stoute

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Posted 1 year ago

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AcuRite Jennifer

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Hello Michael,

Does it stop reporting on My AcuRite or on the display? Right now we can see you are transmitting on My AcuRite.
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Michael Stoute

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It does. Then a hour or more later, sometimes up to 3 hours later, it starts reporting again - to MyAcurite and to Wunderground. Perhaps, my laptop is 'going to sleep" and this may contribute to the reporting issue.
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Michael Stoute

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Hi Jennifer, it has never stopped reporting to the display. As I write, it is reporting to the display, Wunderground says that the station has been offline for 3 hours and the last report to MyAcurite was 11AM.
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Michael Stoute

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Reporting to both Wuncderground and MyAcurite now.
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AcuRite Jennifer

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Hello Michael,

In order for this to continuously transmit online, it needs to stay plugged into the computer via the Ethernet cable. You need to keep the software running, and the computer on and online at all times. If one of these things are not happening then it will stop transmitting and stop updating on My AcuRite.
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Michael Stoute

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I understand that Acurite has a "hub" which can replace the laptop. Which do you recommend and what is the cost? Thanks.
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AcuRite Rachell, Employee

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Hello Michael,

The smartHUB connects directly to a router via Ethernet cable and sends data that way.  We have added a link below for you convenience. Please let us know if you have any other questions. Thank you.

https://www.acurite.com/smarthub-for-my-acurite-remote-monitoring.html 
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Michael Stoute

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Hi Rachell, the sensor is no longer reporting to the display. I changed the batteries but no joy. How can I check if the sensor in the 5-in-1 is not working? Thanks
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Michael Stoute

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Hi Rachell, I "played" with the batteries in the display and it is now reporting again.
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Michael Stoute

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Dropped out after my report above and started reporting again a few hours later. It has since stopped reporting about 4 1/2 hours ago. This inconsistency is very frustrating .
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AcuRite Jennifer

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Hello Michael,

We understand your frustration. Lets see if we can get this corrected for you. Make sure you are following the battery guidelines below:

  • Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.
  • Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.
  • Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.
  • Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.
  • Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.
  • Mixing different battery types (brands, old/new, etc.) is not recommended.



It is possible that something is interfering between the display and sensor. If this continues to happen we would recommend relocating the display and/or the sensor.

Finding the ideal location for wireless products may be resolved through trial and error. Sometimes, relocating the product(s) even a very small distance may provide a significantly better, and more reliable signal connection. AcuRite wireless range specifications are based on the average range one can expect in a standard home installation environment, however, there are some steps that can be taken to maximize or increase wireless range:

• Reduce local interference from other electronic devices. It's important to install AcuRite wireless products at least 3 feet (.9 m) away from electronics that may interfere with the wireless communication, such as: TVs, Microwaves, Computers, Laptops, Fluorescent lights, Refrigerators, Cordless phones, USB-powered devices like webcams & keyboards.

• Increase the mounting height. A wireless signal traveling close to the ground and through things like windows, walls, bushes, grass, drywall, etc., reduces the potential range.

• Relocate the product(s) to a different location. For products with both a sensor (transmitter) and/or display (receiver), it may help to relocate both parts to improve wireless range.
 

If you continue to lose connection after these steps, then we would want to proceed with an RMA. Thank you.
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Michael Stoute

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Moved display closer to the sensor and it's now reporting consistently. Thanks.