02032C Doesn't connect to sensor

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  • Updated 3 years ago
I received the 02032C weather station (02032CAUDI) for christmas, and have so far been unable to get it to connect to the sensor, either with the sensor inside or outside. I've replaced the new batteries in both the sensor and the display with more new ones, I've followed all the procedures in the troubleshooting section multiple times and can't get it to connect. I'm not seeing any bars at all to indicate that it's connecting in any way to the sensor. It's really frustrating - is there any way to see if the sensor is working correctly or not?
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Chris Key

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Posted 3 years ago

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Charlie Hudson

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Do those connect to a laptop? If so did you download the online software? If it does and you did, you have to enter the Mac ID and it will show if it is connected. You will have 2 screens, one is similar to your main screen and the second will show the downloads from base unit.
If your unit doesn't have computer access, I'm stumped. Mine works like a Champ, until power goes out and computer stops, or Microsoft Updates and it restarts. I then have to restart the computer and reopen the software. It asks that you download info to the machine and you follow the prompts that are on screen.
If this is anywhere near your item and you need more help, Email me at kf4tdl@yahoo.com and I will send you my phone number and try to walk you through what I have had to do.
Steve
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Dan

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it sounds like a bad sensor contact acurite.com and they should make it right they did with mine when it quit after 10 mounts
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Morris Scenna

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Just as a matter of interest have you checked that they are on the same channel.
Moz
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Mark Tuttle

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What is your computer OS?  With Windows 10, I installed Acurite Connect because that app handles streaming.  AcuLink Connect is the other optional app that works on Window XP.  If you call AcuRite on their customer service line, there is an option to leave your phone number for a call back, so you do not need to wait online in the queue.  If you go to http://www.acurite.com you will find a chat session is available at certain times.  Your 02032CAUDI sensor trouble shooting is discussed at this link:  http://www.acurite.com/kbase/02032CAUDI_Weather_Station.html  If you are using Windows 7,8, 8.1 or 10 install AcuRite Connect on your PC (I assume you are not using iOS, but rather Windows).  For Windows XP SP3 install AcuLink as the computer interface between the sensor unit and the USB base station. 

At the rear of the USB base station, locate the MAC address and enter this address into the installed AcuRite or AcuLink software on the PC.  Reboot your PC.  Remove the batteries from both the sensor unit and USB base station.  Disconnect the USB cable for 30 seconds.  Confirm that both the sensor unit and base station are operating on the SAME CHANNEL.  The sensor has a physical switch for selecting the channel.  On the USB base station, you MUST toggle through the SET button on the front of the display to select the Channel.  You will find the Channel selection at the very end of the toggle sequence.  On the AcuRite Connect software, select the correct MODE to send and receive data from this software.  Try to setup Channel 3 on both the sensor and USB base station.

With the sensor and base stations next to eachother, indoors,  reinstall the batteries into the USB base station, then plug in the USB cable to the PC from the base station.  Reinstall the batteries into the sensor unit.  Wait 30 minutes for the two devices to pair.  I suspect you may not have toggled through the settings on the USB base station to setup the correct channel.  This is where I had my error in setup.  If you need further help, I can send you my phone number via stauchwall@gmail.com

You will find that the online help is excellent at AcuRite; the tech staff know their stuff.  The weak link is the need to toggle through the USB base station to select the Channel.  There is NO physical switch similar to what exists for Channel 1, 2, or 3 inside the sensor battery box.
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Kenny Wayne Drach-Dutton

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If you are talking about the signal from the sensor to the display unit, make sure that both units (sensor and display). Are set to the same frequency (a, b, or c). The switch is in the battery compartment on each unit. Apologies if you already knew that.
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Chris Key

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Thanks everyone for the replies. Just to clarify, I am only talking about connecting the outdoor sensor to the indoor display unit - nothing to do with the PC at all yet! That will come after I have actually collected data.

Naturally I have confirmed the channels are matched - multiple times on each channel :)

As I live in Australia, calling customer service is a harder one for me to do, but if that's the only way I can sort this out I will have to!
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Kenny Wayne Drach-Dutton

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Be prepared for a 5 to 10 Minute hold time when you call tech support.
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AcuRite Kevin

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Hi Chris Key,

Please ensure you are performing the following troubleshooting steps to reset your system.  Before proceeding with the reset, please check your batteries. We recommend that the batteries meet the following criteria:

• Verify you are using standard alkaline batteries such as Rayovac or Energizer. Lithium batteries can be used in the outdoor sensor if you are in a location that will frequently see temperatures below -4oF/-20oC. (Rechargeable batteries, as well as batteries that indicate a heavy-duty quality are not recommended, and may cause irregularities.)
• Verify that you are using a fresh set of batteries. The battery expiration date should be at least 6 years out. Batteries can lose 3% of their power or more every year in storage.

1. Bring both the sensor and display unit indoors and position them side by side.

2. Remove all batteries from both the sensor and the display unit. (If the display has an AC adapter, please unplug this, as well, to completely power down the unit.)

3. Locate the A-B-C ID switch inside each battery compartment. Make sure that the two parts are set to the same position. Please change both parts to the next available letter on the ID switch, as this can help to reset the unit.

4. Reinstall batteries in outdoor sensor first.

5. Reinstall batteries (and/or reconnect AC adapter) to the display last.

6. Let both sensor and display sit side by side to establish connection. (Leaving the devices side by side for 30 minutes will allow you to verify accuracy by comparing the indoor and outdoor readings shown on the display. For accuracy standards, please visit http://www.acurite.com/accuracy.)
 
7. After a connection has been established, the sensor can be placed outdoors.



Should this not correct the situation, as you are in Australia, we are unable to provide warranty service in your country; in this case, please return the system to the retailer for exchange, as the retailer handles warranty claims in your country.  Should you have further questions, just let us know.  Have a great day! 
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Chris Key

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Thanks Kevin. I had already attempted all the options on that list, in that order, multiple times. I will get the person who gave me this as a present to tell me where I can return it to!