01604DI-RX is useless.

  • 1
  • Problem
  • Updated 2 months ago
I have had this unit since October '17.  I have continually had to reset the unit, as it will work for 30 min to a day, and then lose the wireless connection to the outdoor sensor.  I will do a hard reset, just to have it fail again within a day.  I have tried replacing the batteries with new Li-Ion Energizers, and with two or three different brands of Alkaline batteries.  Same results every time.  I've tried changing the channels.  Same results.  The outdoor and indoor units are now within 20 ft of each other, with only a dual pane window in between them.  Still the same results.  I have now been trying everything I can find in the manual, on the net, etc for five months now.  Same results.  I give up!
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David

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  • ripped off.

Posted 3 months ago

  • 1
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AcuRite Rachell, Employee

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Hello David,
We understand you have preformed troubleshooting. We want to ensure all steps have been exhausted. Please verify you are using the recommended batteries and try the troubleshooting steps listed below in order. If this does not correct the issue, the sensor will need to be replaced. When and where was this purchased? Thank you.





Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:



- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter



- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C



- Place batteries into the outdoor sensor first



- Place batteries into display



- Allow units to sit side by side until they connect.



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David

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I have energizer Li-ion batteries in both units, and the indoor unit is plugged in.  I've followed all the steps you mentioned many times. 

I have moved the outdoor unit again, to a spot along my driveway.  It is a poor location as my neighbour's house is no doubt blocking the wind.  The new location is farther away than the other locations, and the fridge is now between the two units.

The unit seems to be working for the last week, but I can't help but think that is because it is above freezing during the day, which wasn't the case all winter.  Now that the weather is warmer, I don't have any way of testing the unit to see if the cold was the issue, short of putting the sensor in the freezer.  Surely all that steel would block the signal, so that isn't a true test....

I bought the unit for sensing the weather outside in the winter, so I am not that impressed with it's new found functionality now that it's spring time...


The unit was purchased in October '17, in the local Home Hardware store.