01301 Weather Station

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  • Problem
  • Updated 9 months ago
My weather station constantly loses connection. I will bring it inside get it working again it will work for approximately 6 to 8 hours and then it will lose connection again. Occasionally it will work for a few days. Please advise how I can overcome this problem what replacement part I need?
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Deana

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Posted 9 months ago

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AcuRite Jennifer

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Hello Deana,

How far is the sensor from the display? What type of construction material is the house made of? What type of construction material does the signal have to travel through to get to the display? When you say it loses connection do you get dashes for the outdoor information? How long have you had the sensor for, and where was it purchased? What is the name brand of the batteries you are using in the weather station? If you continue to lose connection we would recommend relocating the sensor and/ or the display. It sounds like there could be some interference that is taking place.  Does it lose connection at around the same time all the time or is it just random? Do you have any automated systems like a security system?  You should always have 4 bars on your display. If you are getting less than that, you are missing data packets.  To re-establish the connection we would recommend doing what we call a hard reset. The 2nd thing would be to relocate the display and/or sensor. If you continue to have an issue after that we would want to rule out other possible interference issues by having you answer the questions above. I have posted the hard reset steps below:

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios.  Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

If you are following the battery guidelines perform the hard reset steps below:

1.Bring both the sensor and display unit indoors and position them side by side.

2.Remove all batteries from the sensor.

3.Remove all power from the display unit including the adapter (if applicable)

4.Wait 1 minute to ensure that any remaining battery power has discharged from both units.

5.Inside each battery compartment you'll find an A-B-C switch, change the channel to the next setting making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries (and/or connect AC adapter) in display last.

8.Let units sit within a couple feet of each other for 3 minutes to ensure a wireless signal is received.
*The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
 *If the signal connection fails after the units are separated try a new location for the display unit, the sensor or both.