01036A1 Screen Dead

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  • Problem
  • Updated 3 years ago
Opened and setup on Christmas.....looked great....less than 10 days later screen is dead...plugged in...new batteries...resetting does not resolve. please advise how to resolve.
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Don

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Posted 3 years ago

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Don

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Anyone? Unable to get through to customer service since there are so many people calling. This is our first acurite product. Are there quality issues across these products?
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AcuRite Crystal

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Hi Don,

The following instructions should help resolve any issues you are having with your display.

To do a factory reset: (THIS WILL CLEAR ALL OF YOUR HISTORY AND YOUR SETTINGS)

Please verify that you are using a name brand (Rayovac or Energizer) standard alkaline batteries in the display unit. We do not recommend using anything that is heavy duty, rechargeable, store brand or Lithium inside of the display.

- Remove all power, AC adapter and batteries, from the display unit.
- Press and hold down the pin hole reset button, located in the battery compartment, for 20 seconds.
- Plug back into AC power and insert recommended batteries.
- Press and hold down the pin hole reset button for an additional 15 seconds.
- Verify that the unit has powered on and once connection has been made, attempt to set time and date.

If this does not resolve the problem, please let us know so that we can work to get this resolved.
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Don

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Have followed these instructions several times and does not resolve the problem. Please advise how to replace the defective unit. Thanks.
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AcuRite Crystal

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HI Don,

We have emailed you at the address we have on file regarding warranty information.  Please check your inbox, thank you.