00986 Sensor 2 won't go below 32 degrees

  • 1
  • Problem
  • Updated 3 years ago
I just got my unit yesterday and installed both sensors as directed with brand new alkaline batteries. Sensor 2 was in the freezer and the temperature reading dropped until it stopped at 32 degrees, so I moved both sensors to the freezer and sensor 1 went all the way down to 1 degree (which matches my freezer thermometer). Sensor 2 remains at 32 degrees.

I'm thinking there's something wrong with the sensor as everything else seems to work fine. 

Thanks for your help.
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Chris Hutchinson

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  • a bit disappointed

Posted 3 years ago

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AcuRite Kevin

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Hi Chris,

Please replace the batteries in the #2 sensor to rule out a battery malfunction, and reset the system.  Before proceeding with the reset, please check your batteries. We recommend that the batteries meet the following criteria:

• Verify you are using standard alkaline batteries such as Rayovac or Energizer. Lithium batteries can be used in the outdoor sensor if you are in a location that will frequently see temperatures below -4oF/-20oC. (Rechargeable batteries, as well as batteries that indicate a heavy-duty quality are not recommended, and may cause irregularities.)
• Verify that you are using a fresh set of batteries. The battery expiration date should be at least 6 years out. Batteries can lose 3% of their power or more every year in storage.

1. Bring all 3 units, sensors and display, together, side-by-side. (Inside the battery compartment, you will see a small, white sticker with a 4-digit number. Please let us know this number.)

2. Remove all batteries from all 3 units.

3. Reinstall batteries into the main display unit first.

4. Reinstall batteries into sensor #1. (Please be sure that the red light on the front of the sensor blinks, as this will assure that the sensor is powered on.)

5. Reinstall batteries into sensor #2. (Please be sure that the red light on the front of the sensor blinks, as this will assure that the sensor is powered on.)

6. The main unit should read temperatures from both sensors almost instantly. (Leaving the devices side by side for 15 minutes will allow you to verify accuracy by comparing the two readings shown on the display. For accuracy standards, please visit http://www.acurite.com/accuracy.)
 
7. After the connection has been established, the sensors can be placed in their designated locations.

Should this not rectify the malfunction, please call Customer Support at 877-221-1252.  Have a great day!
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Chris Hutchinson

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Hi Kevin,

I followed your instructions exactly with hard reset and a set of new batteries even though my original set (just a few days old) were also alkaline as recommended.

Both sensors turned on (flashed red) and registered a similar temp (15 degrees). However after I put both sensors in, sensor 2 remains at 15 degrees and doesn't indicate a high or low temp. 

I tried calling the Customer Support number since it appears to me sensor 2 is not functioning. However, after following the prompts to get help with a technical issues I get the message "Our system is not working. Please try again another time." Rather frustrating.

Can you help me?
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AcuRite Kevin

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Hi Chris,

I have sent you an email at the address on file requesting additional details; please check your inbox.