00754w5 What a piece of junk

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  • Problem
  • Updated 1 month ago
  • (Edited)
Continually loses connection with sensor, have retrieve and reset at least once a week. I would never recommend this unit to anyone.
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R White

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Posted 5 months ago

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AcuRite Rachell, Employee

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Hello R White,
We apologize for any inconvenience you may have experienced with your thermometer.  Please verify you are using the battery recommendations and try the troubleshooting steps listed below.  If this does not correct the issue, we would recommend replacing the sensor. When and where did you purchase this? Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:



- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter



- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C



- Place batteries into the outdoor sensor first



- Place batteries into display



- Allow units to sit side by side until they connect.





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R White

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Hi, thanks. I am resetting this device every 24-72 hours. I have tried everything you suggested but it continues to fail. Batteries are brand new lithium and I have even swapped them out. I moved the sensor to a different location which is less than ten feet away. It continues to fail. I bought this unit at Walmart about 6 weeks ago.
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R White

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As of this morning I have had to reset this piece of junk four times in the past 24 hours. It no longer automatically sets the date and time. I DO NOT RECOMMEND THIS DEVICE FOR ANYONE. Walmart won’t take this back because I do not have the packaging.......
(Edited)
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AcuRite Jennifer

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Hello R White,

How far do you have the sensor from the display? What type of construction material is the house made of? How long have you had the product for? To have the date and time set you would need to set the correct time zone, and DST preference on the display. It should then put the correct time on the display.  What is the name brand of the batteries you are using in the thermometer?
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R White

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If you had read my prior comment, you would notice that the sensor is less than ten feet from the receiver and that I had bought the unit about six weeks ago.  I used Energizer Ultimate Lithium batteries.   The house is wood construction.  
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R White

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At this point, the sender and receiver are sitting next to each other and not communicating.
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AcuRite Rachell, Employee

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Hello R White,
We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Steve Ledner

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Agreed! I've only had this Acurite "Pro" 2 days and I'm already embarrassed for the company; for putting out such an inferior product.  Resets multiple times a day and is about 10 degrees off.  I understand the phone lines are down, but left a comment 2 days ago and nothing.  Wow....  disappointing!
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R White

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Good luck.  I had to shame Walmart into taking it back after being totally frustrated with the manufacturer.  I replaced it with a Taylor and have no problems at all!
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Steve Ledner

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Congrats on getting your money back!
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Steve Ledner

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Called twice in the last 5 days. First time I was 44th in line with an estimated hold time of 2 1/2 hours and today I’m only the 25th in line with a hold time of 110 minutes. Is this company for real??? Embarrassed for them.
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AcuRite Rachell, Employee

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Hello Steve,
We apologize for any inconvenience you have experienced. I can see you have been in touch with the AcuRite Support Team regarding this issue. Please let us know if you have any other questions. Thank you.
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R White

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Wow, that is awful.