00613A1 Blank Screen

  • 1
  • Problem
  • Updated 2 years ago
The screen does not come on, even with a new battery. It was working all these times until now. Please advise.
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Herman

  • 4 Posts
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Posted 2 years ago

  • 1
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AcuRite Jennifer

  • 11801 Posts
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Hello Herman.

I am sorry to hear the display is not coming on. Please make sure you are using the following guidelines for batteries.

  • Verify you are using fresh alkaline batteries (or lithium batteries in sensor  (when applicable) when temperature is below -4oF/-20oC).
  • Verify you are using name brand batteries (ex. Duracell Coppertop, Rayovac, Energizer).
  • Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.
  • Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. 
  • Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.
  • Mixing different battery types (brands, old/new, etc.) is not recommended.


If the display is still not working please contact customer support at 877-221-1252.

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Herman

  • 4 Posts
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I tried with new Duracell batteries and still the same.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes

Hello Herman.

If the display is still not working please contact AcuRite customer support at 877-221-1252 to start a possible warranty claim. Have a great day!