00275TX Soil Temp - stopped working: solid faint red LED after battery replacement

  • 1
  • Problem
  • Updated 4 months ago
I had this sensor connected and reporting via SmartHub for almost a year. It stopped reporting, and I assumed the batteries needed replacing. When I did, the LED glows solid faint red and does not report in. Tried both new Energizer copper tops and ultimate lithium. Same result.....

Thoughts?
Photo of steve m

steve m

  • 17 Posts
  • 4 Reply Likes

Posted 5 months ago

  • 1
Photo of Ledrak

Ledrak

  • 1464 Posts
  • 327 Reply Likes
The fact that the light stays on shows it has a problem, you can try and press the reset button and see if that helps. Is it possible that water got into the sensor? You said that you tried two different sets of batteries so that should not be the problem. Here's a thought are you using a wired sensor with this unit, try removing it and see if the main sensor starts working normally. 
Photo of steve m

steve m

  • 17 Posts
  • 4 Reply Likes
Ledrak - I did try the reset and no effect (the faint LED didn't even blink). There is a chance water got in. It was mounted on a shepherd's hook, with a plastic container mounted over it. So not directly getting wet. We've had a ton of rain last 30-45 days, so could be the issue.  (I  have disconnected the soil temp probe and just using the main sensor).
Photo of Ledrak

Ledrak

  • 1464 Posts
  • 327 Reply Likes
well I'm out of ideas other than taking the batts out and bringing it inside for a few days to see if it dry's out.
Photo of steve m

steve m

  • 17 Posts
  • 4 Reply Likes
Thanks..... I'll check it over the next few days. Hopefully the Acurite team will respond as well.
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6236 Posts
  • 198 Reply Likes
Hello Steve,

Please verify you are using the following battery recommendations. If this does not correct the issue, the sensor will need to be replaced. Do you see any corrosion inside the battery compartment of the unit?  When and where was this purchased? Thank you.





Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.
(Edited)
Photo of steve m

steve m

  • 17 Posts
  • 4 Reply Likes
Rachell - thanks for your reply.

- I have installed brand new sets (10+ year expiration dates) of both Duracell alkaline "coppertop" and Energizer Ultimate lithium.  Each time they were like paired, brand new from the package.
- There is no corrosion inside the battery compartment. I actually had this sensor set up under a weather resistant container, to prevent direct rainfall from the unit.
- The unit was purchased as a gift directly from Acurite: Order Number 100219817 (Dec, 2017)
    It was in use < 1 year when it stopped functioning.

To date, I have tried:
- bringing the unit inside for several weeks
- new batteries (see above)
- disconnecting the soil temp probe and trying the sensor without it

Please advise.
Thanks.
(Edited)
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Steve M,

We were able to review the order, and it was purchased in 2016. It would be past the 1 year warranty. If the troubleshooting steps did not correct the issue we would recommend replacing the sensor at this time.
Photo of steve m

steve m

  • 17 Posts
  • 4 Reply Likes
That's too bad..... It stopped working before the warranty expired. I wasn't aware that the unit had failed. We were experiencing extremely cold weather and I assumed that it was being affected by that. Was hoping that since it was within a couple of weeks, Acurite might honor the warranty.

Can you offer any assurances that a replacement sensor will last any longer? Buying one every 12 months isn't something that I'm interested in doing.
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6236 Posts
  • 198 Reply Likes
Hello Steve M,
We apologize for any inconvenience experienced with your monitor.  We cannot guarantee the lifespan of a unit but do provide one year warranty coverage. If the you do experience any issues we are happy to offer warranty coverage on the product. We are always happy to assist you. Please let us know if you have any questions. Thank you.