"No chart data available" showing on my dashboard

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
Bridge has fast flashing light for sensor status.  Solid light for network.  Hasn't shown any data in approximately 45 hours.  I have checked batteries on station: strong.  I have brought station to within 10 ft. of the bridge.  Have not had any issues since getting the new hub to replace the bricked one.  I have tried turning off/on.  Disconnecting network/reconnecting.  Changing station from A to B to C.  Nothing still.  This "no chart data available" message shows on both my iPad (iOS) and PC (Win 10).  It does show all history prior to Monday at around 3PM.  Please advise.
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Scott Combs

  • 5 Posts
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  • frustrated that there are repeated issues...

Posted 2 years ago

  • 1
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AcuRite Rachell, Employee

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Hello Scott,

Please power cycle your smartHUB and router when you have the sensor close to the HUB. To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter. Please let us know if you continue to have issues. Thank you and have a great day!
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Scott Combs

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Fixed! Thanks!
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AcuRite Rachell, Employee

  • 6420 Posts
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Hello Scott,

We are happy to hear you are up and running. Please let us know if you have any other questions. Thank you and have a Happy New Year!