"MAC address incorrectly entered"

  • 1
  • Problem
  • Updated 2 years ago
I continue to get the "Mac address incorrectly entered" when trying to register my display in Mybackyard. Have deleted & reloaded program to no avail.
Photo of Grant Spieth

Grant Spieth

  • 1 Post
  • 0 Reply Likes
  • Concerned

Posted 2 years ago

  • 1
Photo of Bill Martin

Bill Martin

  • 758 Posts
  • 127 Reply Likes
MAC addresses can only be #s (0-9) and characters (A-F).  If you did not accidentally use any other characters (o, i, etc), then best to contact Acurite via support #
Photo of AcuRite Crystal

AcuRite Crystal

  • 2000 Posts
  • 111 Reply Likes

Hi Grant,

As Bill stated above, please be sure that the MAC address has been entered correctly.  If you are using the bridge, please be sure that the blue lights are flashing continuously on both sides and not going solid.  If this does not resolve the issue, please contact AcuRite Customer Support at 877-221-1252.  Have a great day!