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  • Problem
  • Updated 2 months ago

It is now 10 may and I am still waiting to hear from AcuRite. What am I to do with the defective unit they sold me?

As of 12 march this is the only address I have. Webformix closed down. All e-mail up to that date was sent to google. none from you. What are you going to do about the defective unit you sent me?

On 5/3/2018 11:03 AM, AcuRite wrote:
> AcuRite
> AcuRite Rachell (Employee) profile picture    
> AcuRite Rachell (Employee) replied to this problem:
> Hello Darwin,
> We are very sorry for any inconvenience you have experienced trying to reach the AcuRite Support Team. We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
> View reply
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I still have not heard from them!!!!!!

Dear Sir:                            28FEB18

"The AcuRite brand is known for its ease of use, reliable quality, precision accuracy and knowledgeable support team. "

The $99.00 unit I received did not work right out of the box. The indoor unit 'set' button does not function.

I tried for several days to call you on 4JAN and5JAN. About 15 minutes per try.  She hung up on me twice, once on the forth and once on the fifth.

On 5JAN I left my call back number (541 550 6389) but never received a call.

I also  posted on your 'support' and never got a response.

I would be very pleased if you would pick up this unit and refund my $99.00.

OR send me a replacement for the indoor unit. As you have destroyed my trust in you, by not answering the phone, not returning my call etc., you will send me the replacement then I will send you the defective unit.

As phone calls do not leave any record of what was said, do not call me. Please respond in writing only.

Darwin L. Siebert
9949 S. W. Geneva View Rd
Crooked River Ranch, OR 97760

    Chaney Instrument Co. / AcuRite   
    Phone: (877) 221-1252
    Fax: (262) 248-8707
    965 Wells Street
    Lake Geneva, WI 53147 USA.


Chamber of Commerce
201 Wrigley Drive,
Lake Geneva, WI 53147

Tammy Baldwin
30 West Mifflin Street, Suite 700
Madison, WI 53703

Ron Johnson
5315 Wall Street
Suite 110
Madison, WI 53718

Wisconsin Department of Justice
P.O. Box 7857
Madison, WI 53703-7857

Wisconsin Department of Commerce
201 W. Washington Ave.
Madison, WI 53703
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Posted 2 months ago

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Photo of paulg


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Why doesn't Acurite spend the money and hire more customer support associates? It makes absolutely no sense to run a business like this!
Photo of Darwin


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not replying is one thing. Not honoring the warranty is a legal thing.
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AcuRite Rachell, Employee

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Hello Darwin,

We have resent the email that was originally sent on 5/3/18. I apologize, the email used was NOT the email used for Forum but the email we had on file. I have since forwarded the original email to the email address you are using for your community forum account. Please check your inbox.