Loading Profile...
Twitter,
Facebook, or email.
EMPLOYEE
Acurite Weather Station Display Not Working
The main display unit on my Acurite Weather Station is not working. What should I do?
-
Make certain that the batteries are installed correctly and that they are contacting the terminals. Make certain all contacts are clean. The batteries may need replacing.Comment
-
-
replaced batteries, voltage on batteries checking 1.58 volts per battery. Second day after installing new batteries, still have same problem. -
-
What is the model number of this unit? This can generally be found on the back of the main unit or the front of the instructions.
-
-
model # on this unit is 00615, and we are still have the same problem after checking the battery installation. It shows outside humidity at 0, with temperature reading of 94 degrees, no heat index, inside temperature shows 81 degrees with 56% humidity. -
-
EMPLOYEE
1If I'm understanding correctly the trouble is that the outdoor humidity reads 0%?
For this, we would recommend you attempt to reset the readings by removing the batteries from both units for 30 minutes. Then reinstall batteries into the outdoor unit first and then into the main display. -
-
Model 00634 Weather Station. My outside humidity is stuck on 99. Taking batteries out of the inside unit only didn't change it. I will remove batteries from both units for 30 minutes as mentioned above.
Problem with that is the 14-day learning starts over and history is lost -
-
Resetting the units wil cause the learning mode to begin again. However, if the humidity is reading inaccurately then it is very likely the forecast would be effected as well. Beginning the learning mode again will help to recalibrate the forecasting feature.
-
-
I’m
happy
I have the Accurite weather center model 00639w. Bought new in July this yeaR It completed it's learning mode recently but the future forecast and the barometer pressure display has not changed at all. This has been the same through it's learning mode as well. Future forecast allways displays "partly cloudy". The barometer pressure allways displays " 10.72 ". I am now putting the unit through it's learning mode again, for which it has 2 more days to run. Maybe this will cure the problem or maybe i did not give it a fair chance to settle down when it came out of it's first learning mode. By the way i live in the UK and the weather changes at a fast rate, so i know there should be changes in the display areas noted in my text.
Your comments would be appreciated
-
-
You are doing exactly what we would recommend by restarting the learning mode. If the forecast seems to continue reading inaccurately once it has completed the learning mode again please let us know.
-
-
Hi Jenny. The forecast is still reading inaccurately following it's second learning mode completed 4 days ago. Just to clarify again it is purely the future forecast display constantly shows "partly cloudy" and the barometric pressure reading constantly displays "10.72".
Hoping this problem can be rectified.
Kind regards Reg-
It sounds like there may a defect in this unit that is causing it to remain at the same pressure and forecast readings. Please contact us directly at info@chaney-inst.com or 1-877-221-1252 and we will be happy to discuss your options.
-
-
-
-
-
Jenny, I have model 00611only a couple weeks old w/new batteries and the outside readings (temp/humidity) start blinking intermittently between the last temp it stored and dash lines. I have done all the things listed here (taking out/replacing batteries, changing frequency, etc) nothing has worked. Now it just stays solid dash lines. The interior readings are on and correct, but nothing outside is reading. Seems like the outside sensor has gone bad, but the red light blinks intermittently like its working. Any help would be greatly appreciated as I tossed the packaging and receipt and can't return to the store where I bought it. This is the only unit I've seen that gives the outside humidity without buying a separate sensor so I hope you can help. Thank you.
-
Without a temperature reading after trying all of the tips recommended it may be that there is a defect within the unit. Please contact us directly to discuss your options.
Please note that without proof of purchase we will require a product registry for any warranty replacements. -
-
One more tip you can try, when changing the ABC channel switch be sure you are removing the batteries from both units. They will not recognize the change without powering both units down.
-
-
-
-
-
I’m
frustrated
I have the same problem, my sensor is an Accurite 00611. It worked for a week with no issues, but yesterday it's display turned off. I have changed batteries to the sensor and main unit and it is still off. Can it be fixed or shall I return it to the retail store?
Thanks-
Hi Eduardo,
Please try the following steps to attempt to reconnect your units.
1. Bring both units indoors and remove at least one battery from each.
2. Inside each battery compartment you'll find an ABC channel switch. Try changing these to a different channel, making sure they always match eachother.
3. Replace the batteries into the outdoor sensor, the red light on the front should quickly flash and continue to flash every 20 seconds.
4. Place the batteries back into the main unit
5. Let the units sit within 2-3 feet of eachother for 15-20 minutes to gain a strong connection.
You may need to try each channel to find the best setting for your location. -
-
I have the same unit with the same problem. I have had several wireless themometers of several brands, I believe they are all pieces of crap. I hope you can prove me wrong.
-
-
-
-
-
altitude setting for 9600 FT ...Will my unit model 00621W
work at this altitude current pressure mode-
We have recently found that this model will not read the barometric pressure at a high altitude such as your location. We are working on a resolution.
If you would like to contact us directly at 1-877-221-1252 we can discuss your options for a possible replacement. -
-
-
-
-
1Hello!
We just bought an Acurite Weather Station Display (model 02010-CCDI). We did follow all the instructions and did a reset twice but the forecast for the next hours ( 4 - 8 and 12) always shows rain symbol with the lines flashing. We bought it 4 days ago and the weather is just great, sunny all day long... What should we do?-
For the forecast to read accurately check to be sure the following features are all reading correctly:
Time
Date
Region
Outdoor Temperature
Outdoor Humidity
If you are near a border between Regions try changing to the other selection. Also read the percentage of the chance of rain. The rain symbol will appear when the chance is 50% or greater. -
-
-
-
-
Hello.
I have a 02001A1 for about 2 months now. The Future forecast has always stayed stayed at sunny with snow flakes. I reset the unit twice by removing the batteries. The unit went through its 14 day cycle and it still shows only the sun with snow flakes.
The inside and outside temperature readings have been correct and change during the day. It receives the information from WWVB (time/date) correctly.
I did not return the unit because the Future Forecast feature is not *that* important to me. If the fix is something simple, then I am willing to try it.
Thank you.
-Shawn- view 3 more comments
-
-
-
-
Jenny.
I did that already-twice. -
-
If the unit has fully completed the Learning Mode again then it does sound as though this unit may have a defect in the forecasting feature. If you would like to discuss any replacement options please contact us directly at 1-877-221-1252 or info@chaney-inst.com.
Please note that previous registration of the product or proof of purchase is required for any warranty replacement. We may also require the unit to be returned to us prior to sending a replacement. -
-
-
-
Very dissapointed with the service from Acurite. If you can avoid sending your faulty unit back to them, Then all the better. You may never see it again. I sent my unit back to them at their request just about a month ago, from The UK. I have sent them multiple emails asking if they have received the unit.Is it under repair. Being replaced. Is it even on it's way back to me For all my effort they have not responded to one email. In my book this is bad manners and poor customer support. I would have thought better from the USA.
Dissapointed Reg Williams.- view 3 more comments
-
-
-
-
I am very sorry you received a customs bill you should not have received this. Any customs and duty charges are absorbed by our company. Please email me at info@chaney-inst.com and include the invoice number on the bill and we'll be sure to have it taken care of for you.
Thank you,
Jenny -
-
Hi Jenny.
That is good news. I will email the information as a pdf attachment to info@chaney
Thank you.
Reg -
-
-
-
I’m
frustrated
i have model 02010 from costco in Canada seems to be a bad batch of units the temp is 28 deg outside but it only 16 and inside its 28 but only 20 second unit and they both do the same ,any ideas
-
Are you comparing the temperature readings to another thermometer in the same location? Also please be sure you are allowing a minimum of 30 minutes for the units to calibrate each time you reset or relocate the unit.
If the temperatures continue to read by this difference you may want to try a resetting the readings. To do this remove the batteries from both units for 20 minutes. Reinstall the batteries into the outdoor sensor and then into the main unit. Once again allow up to 30 minutes for the units to acclimate. -
-
-
-
-
I’m
frustrated
I have the 612RX and it isn't working - by half.
The problem is the outside and min/max temp started blinking 74 so I assumed that was a way of warning the batteries were low. I replace all the batteries (home and outside unit). The Inside unit shows the time and inside temp, but nothing from the outside.
I verified that both are on channel "A" and tried "C" on both for good measure. The outside unit (sitting right here until I get it working) has a blinker on the front and it is blinking about every 15 seconds.
The inside unit has flashed the universal signal, but I can't nail down the frequency. Despite the new batteries I put in, it didn't work. I replaced them again today and the flashing is working again. I hope it doesn't go through batteries on a weekly basis.
In any case after 3-4 minutes no "outside" temperature has appeared. -
-
the problem is the exterior temperature doesn't show up at all
just dashed lines that's all the shows up- view 3 more comments
-
-
-
-
The outdoor temp does not display.
-
-
Thanks Wade, If the reset steps given have not helped to sync your units please contact us directly to discuss your options. 1-877-221-1252 or info@chaney-inst.com
Please note that previous registration of the product or proof of purchase is required for any warranty replacement. We may also require the unit to be returned to us prior to sending a replacement. -
-
-
-
Model 75077
Have been troubleshooting following the various help displayed above.
Sensor light does blink every 20 seconds.
Display shows absolutely nothing. Just a blank screen.
Have tried all channels and 3 separate sets of batteries.
Still nothing. What must I do now?-
Hi Tim,
If you have tried all of the troubleshooting steps above and the main unit still does not turn on please contact us directly to discuss your options. 1-877-221-1252 or info@chaney-inst.com
Please note that previous registration of the product or proof of purchase is required for any warranty replacement. We may also require the unit to be returned to us prior to sending a replacement. -
-
-
-
-
I have the model 01033w I have put multiple fresh batteries(even checked the voltage of the batteries) and I am still not getting anything out of the display i have changed batteries multiple times and get nothing. I even tried testing and replacing the button battery-
Hi Derek,
What brand of batteries are you using? We have recently found that the battery compartment of this unit is longer by just a fraction which can cause some batteries not to make a good connection. Duracell batteries seem to work very well.
We are correcting this issue, if you have any further trouble please contact us directly to discuss any possible replacement options, 1-877-221-1252 or info@chaney-inst.com.
Please note that previous registration of the product or proof of purchase is required for any warranty replacement. We may also require the unit to be returned to us prior to sending a replacement. -
-
Thank you Jenny. I had been using rayovac batteries, swapped them for duracell and now the display is working perfectly....Thank You
Derek -
-
-
-
-
I have the Weather Station model 02010-CCDI and I have to change the batteries of the external receiver twice a month, even if I use high quality batteries. How come this device consumes so much energy ?-
Hi Michel,
This unit should not be draining batteries so quickly. Can you tell us what is indicating that the batteries need to be changed? Have you tested the batteries after removing them from the unit to be sure they are dead or weak?
Many times the low battery icon will appear if the units have lost connection. The main unit "believes" the sensor has a low battery because it can't find it. To resolve this try changing the ABC channel switch to a different setting. Be sure to remove the batteries from both units when making this change. -
-
-
-
-
I just got the AcuRite 1099RX Weather Station, and am pleased with it with one minor exception. It is about 1 1/2 minutes slow! Is there a fix for this?
Tom-
Good Morning,
You can manually adjust the time if you'd like. Please follow the steps below to do so.
1. Touch and Release Set on the touch-sensitive bar below the indoor display window.
2. The first thing you will notice flashing is the Time Zone letters to the left of the time.
3. While the Time Zone is flashing, Touch and Release the Up or Down arrow to adjust if needed.
4. Touch and Release Set and DST ON or OFF will flash below the time.
5. While DST is flashing, Touch and Release the Up or Down arrow to adjust.
6. Touch and Release Set and the Hour will flash
7. While the Hour is flashing, Touch and Release the Up or Down arrow to adjust.
8. Touch and Release Set and the Minutes will flash.
9. While the Minutes are flashing, Touch and Release the Up or Down arrow to adjust.
Please let us know if this helps to answer your question or if you are in need of further assistance. -
-
-
-
-
I called AcuRite a few days ago complaining that my 0593A2 Acurite Weather Station would not display Outdoor Temp or Humidity. With the employee on the phone we replace (once again) all the batteries a pressed the TX button in the sensor and still nothing. The employee said it was the sensor and connected me to Klockit and I paid 17.00 for a new sensor. Guess what! Same result. Weather Station still does not display Outdoor Temp or Humidity and I am 17.00 poorer. What are the chances that the problem is the Weather Station instead of the Sensor. Now I have to shop for a Weather Station and I have a useless brand new sensor.
Please advise. Thank you.- view 2 more comments
-
-
-
STRANGE! STRANGE! After four days, yes 4 DAYS the station picked up on the Sensor signal. This is very strange because we were out of town for three days and when we got home the sensor (laying right by the station the whole time) still was not being sensed by the station. Then all of a sudden, today, the station shows readings in the Outdoor spaces. Why would it take a station that long to pick up on the sensor that was lying right beside it? The sensor is now outdoors and it is still working fine.
I am very puzzled. Thoughts about why it would take this long? This makes me wonder if first sensor would have worked after replacing the batteries -- if I would have waited 4 DAYS! Mmmm? -
-
Hi James,
Wow, I am glad to hear that the sensor and main unit are now communicating. I have personally not heard of a situation quite like this. The main unit should be doing regular searches for the signal from the main unit and perhaps what's happened here is that the main unit is not opening that "window" as often as it should be. -
-
-
-
Hi James. Hope you have better luck than me getting your problem resolved. So far it has taken almost three months since i sent my faulty unit back to Chaney instruments at cost of postage from the UK. The unit was returned to me for which i was asked to pay a heavy customs fee which i refused. Am still waiting to hear what the outcome will be. Never will i buy Accurite weather monitors again. The back up service is poor. Best of luck.
Regards
Reg- view 2 more comments
-
-
-
Hi Jenny. Once again i am commenting on such a poor poor service from Acurite.I have waited so patiently for the return of the weather station. I first contacted Acurite on the 20th of August this year.with the weather station problem. 4 months ago. This i sent back to Acurite soon after that contact. From your last communication with me, that a new weather station will be sent to me, is close to a month ago. Please please, what is the problem? I would not have an electrical contracting business if i treated my clients with an after sales service similar to Acurite. I really do not know what else to say. All my frustration as been vented in previous communications. Total despair with the service from such a well known company.
-
-
Good Afternoon Reg,
I have looked into this replacement order for you found that it has shipped. According to the tracking information it has been cleared through customs, the postal service has attempted delivery and on Nov. 30th the last update is; "Addressee advised to pick up item." I have emailed this and further details to you directly.
Thank you,
Jenny -
-
-
-
I have a Acu Rite 1099 RX purchased a month ago. All temperature readings switched to Celsius and time and date is now wrong. What do I do?
-
To adjust the time, date, and scale setting please follow these instrucitons:
1. Touch and Release Set on the touch-sensitive bar below the indoor display window.
2. The first thing you will notice flashing is the Time Zone letters to the left of the time.
3. While the Time Zone is flashing, Touch and Release the Up or Down arrow to adjust if needed.
4. Touch and Release Set and DST ON or OFF will flash below the time.
5. While DST is flashing, Touch and Release the Up or Down arrow to adjust.
6. Touch and Release Set and the Hour will flash
7. While the Hour is flashing, Touch and Release the Up or Down arrow to adjust.
8. Touch and Release Set and the Minutes will flash.
9. While the Minutes are flashing, Touch and Release the Up or Down arrow to adjust.
10. Touch and Relese Set and the Date will flash.
11. While the Date is flashing, Touch and Release the Up or Down arrow to adjust.
12. Touch and Release Set and the Month will flash.
13. While the Month is flashing, Touch and Release the Up or Down arrow to adjust.
14. Touch and Release Set and the Year will flash in the time display.
15. While the Year is flashing, Touch and Release the Up or Down arrow to adjust.
16. Touch and Release Set and the C for Celsius will flash, touch the Up or Down arrow to adjust. -
-
-
-
-
I’m
hoping this unit works.
I bought a dud Acurite the other day the outside sensor locked up on 88 degrees and 16% humidity and it was only about 40 outside, so I reset it and what do you know nothing it came back up 88 and 16% humidity, I took it back to the store I bought it at and got another one this one has yet to mess up, however I did swap it for a different model now I have a 621w and it seems ok so far.-
Hi Eric,
I'm sorry to hear of the trouble you had with the original unit. Please let us know if you should have any questions on the 00621 model. -
-
-
-
-
I have model 1035 weather station and I am having trouble trying to connect the USB to the computer program, The computer already knows it is there. I wanted to download the log. What am I doing wrong.-
Hi Harvey,
Please visit the following thread for an answer to this issue. http://support.acurite.com/acurite/to... -
-
-
-
-
I’m
frustrated
I have the Acu Rite 1099RX and up until today, I got the temps for both inside and outside. Right now, I've got indoor--time, date, temp & humidity. Outside--I've got the pressure gage but no temps at all.
I changed the batteries for the outside probe, even though the red light winked.
I haven't changed the indoor batteries yet. Should I? Is there something else going on?
Marian Clough-
Hi Marian,
Please try the following steps to reconnect your units.
1. Bring both units indoors and remove at least one battery from each.
2. Inside each battery compartment you'll find an ABC channel switch. Try changing these to a different channel, making sure they always match eachother.
3. Replace the batteries into the outdoor sensor first.
a. The red light should quickly flash on the front
4. Place the batteries back into the main unit and let the units sit within a couple feet of eachother for 10-15 minutes to gain a strong connection.
Please let us know if this helps to resolve the issue or if you are in need of further assistance. -
-
Thank you, Jenny. This worked. I had replaced only the batteries in the outdoor sensor & had replaced it. When I brought it in and replaced the batteries in the big unit & set them side-by-side, it began to work again.
A big thanks from Montana.
Marian -
-
-
-
-
I have the Model 00638 unit and really love it; has worked great for a year, now I can not get a reading from the outside unit, replaced batteries mutliple times. Everything on the inside unit appears to be working fine - any suggestions
Mark S.-
Good Afternoon Mark,
I would first recommend resetting your units, please follow the steps below to do so.
1. Bring the units together inside and remove at least one battery from each for 20 minutes.
2. Inside each battery compartment there is an ABC channel switch, try changing this to a different channel, making sure they always match eachother.
3. Replace the batteries into the outdoor sensor first, the red light on the front should quickly flash.
4. Then replace the batteries in the main unit.
5. Let the units sit within a couple feet of eachother for 10-15 minutes to gain a strong connection.
Please let us know if this helps to resolve the issue or if you are in need of further assistance. -
-
-
-
-
I’m
confused
I just bought a weather station Model 2010 and it seems to be working good but I have a gripe about the screen. I look at the screen straight on and the read outs are faded but if you look at the screen from an angle the read outs seem dark and normal. Anybody else experiencing anything like this, just want to make sure this is normal before I possibly return the unit.
Thanks,
Aaron B.- view 2 more comments
-
-
-
Hi Aaron,
The forcast is calibrated using the following features, please be sure each of these if reading correctly.
Outdoor temperature
Outdoor Humidity
Time/Date
Geographic location. -
-
Jenny,
All is calibrated correctly on my end, just waiting for the unit to settle in.
Thank you........ -
-
-
-
Model 634. Wind Chill just shows - -
I took all batteries out for an hour then replaced them outside first.- view 1 more comment
-
-
There is no number just two dashes. The Dew Point has numbers in that same spot. I don't know what made the Wind Chill go away. It reads dew point then - -
After I did the battery reset it didn't return, same thing. Temps were in the 30s when it displayed just the dashes. Its 50 now so dew point displays. -
-
Hi Jeff,
The wind chill will only display when temperatures are below 40°F and when wind speed is 5mph or greater. -
-
-
-
Thank you. I was wondering why it didn't display wind chill too often last winter. (I never saw the dashes before.) I rarely get a wind speed of 5mph. My neighbor says I have it in an area that's too protected and that it should be on the roof or more out in the open.
-
-
I’m
extremely upset!!!!!
I bought my daughter in Wyoming and my Son in Arizona, the Model #01033W Weather Forecaster. (My son doesn't have his yet!) We put three batteries in the main (inside) display unit and NOTHIING! Not a time, not a temp, NOTHING!. I purchased a new set of batteries - NOTHING! So I removed the batteries and used an emery board to scratch the service of the area where the batteries are placed, scratched the surface of the new batteries, and still - NOTHING. We took the gift intended for my son and went thru the same process to no avail. What seems to be going on here?-
Good Afternoon,
I apologize for your frustration it definitely sounds like these units are defective as they should turn right on as soon as batteries are installed. Please contact us directly so we can discuss your replacement options, we can be sure these replacement are tested prior to sending them out to you. 1-877-221-1252 or info@chaney-inst.com
I will also be sure to pass this information along to our quality department for further investigation.
Thank you,
Jenny -
-
-
-
-
I’m
very disappointed !
Seems that my weather station Model #2010 thinks its going to Rain for the rest of are lives........ So can somebody tell me how to fix this problem? Its been nothing but clear and sunny the whole time I've owned this unit and that's been 15 days now.. Do I need to reset? All categories are correctly marked, not sure what else to do.
-
Hi Aaron,
Please visit the following link for further help on this subject; http://support.acurite.com/acurite/to... -
-
-
-
